The ECS clerk is responsible for all centre administrative tasks in the package centre.
from 5 pm-10 pm (with flexibility)
Dealing with all telephone calls
Handling customer complaints in a professional manner.
Dealing with SLA concerns, PCA queries
Providing customer counter cover
Running reports for the centre, TTS report, Cares report and Apple report
Cash handling, banking
Meet set targets on a daily basis
Responsible for any additional tasks given
EDUCATION / WORK EXPERIENCE
Fluency in English both written & spoken is essential
Have good communication skills
Able to work in a targeted environment.
Work well in a team
Working knowledge of word and excel.
Some experience in a similar work environment would be an advantage