System Analyst Canada Drives
Canada Drives is changing Car Buying in Canada! Be at the forefront of the biggest disruption in car shopping in our lifetime.
For the first time ever, Canadians have the power to buy their next vehicle completely online! Be an important part of the team that builds the technology that provides customers with a 100% online purchase experience from start to finish including delivery right to their door!
Canada Drives is a young, dynamic, and fast-growing company. We work with dealerships and finance partners across Canada to ensure that every customer, regardless of bad credit or no credit, has access to the auto financing they need.
As a company, we are growing steadily and, we want you to join our growing team! We’re looking for a talented senior software developer who has a passion for coding, and a talent for mentoring leading and developing other developers in order to drive forward the various products offered by Canada Drives!
NOTE This is a remote, full-time permanent, work-from-home position and is open to all applicants from across Canada who are legally entitled to work in Canada.
Application Support Analyst - e-commerce
What you’ll be doing
Coordinate initial triage analysis on day to day incidents for the Canada Drives shop
Manage the support backlog and articulate prioritization discussions with key stakeholders
Facilitate the assignment of tasks among support team members
Identify recurring issues and coordinate root cause analysis and improvements with product teams
Own incident escalations and communications until resolved
Monitor logs, events and automated testing routines in production and take corrective actions as needed
Create / update quality control documentation and coordinate knowledge transfer to support team
Enhance support and monitoring processes
Prepare change requests for operational support and maintenance
Work in collaboration with Release Manager and product team on new deployments and releases
Must have :
Degree in computer science or a related field
Minimum 7 years of experience supporting business applications such as e-commerce, ERPs or CRMs.
Working experience with JIRA Service Desk and Confluence.
Proficiency in ITSM, ITIL and Customer support processes
ITIL certification will be an asset
Solid understanding of Software Development Life Cycle and agile methodologies
Business acumen and analytical thinking
Strong attention to details
Innate ability to take ownership and accountability for troubleshooting production issues, determining root causes and engaging proactively in applying long-term solutions
Nice to have
Basic knowledge of Salesforce and Shopify
Previously performed a QA / Testing role
Technical knowledge on programming languages such as PHP and Java-based frameworks
Knowledge of SQL