ServiceNow Associate Consultant
Toronto St, Toronto, ON M5C, Canada
1d ago


We specialize in Staff Augmentation and Consulting Services across ServiceNow Software, VMWare, EView Technology and other IT Operations vendor portfolios.

Our unique quick-start solutions are designed to empower IT operations teams with the efficiency, stability and top performance in the delivery of business services.

Proven implementation success with numerous fortune 500 clients

100s of successful projects across numerous industries

Certified and experienced consultants and thought leaders

Emphasis on best practices, lessons learned and strategic guidance

Supporting clients across North America

Unique offerings such as quick-start and upgrade factory

Job Description

ConfigureTek is seeking an experienced software consultant or software developer to to become a part of our fast-growing professional services business.

Primary role for this position is the delivery of consulting services for our customers as well as enhancing and growing service delivery capabilities within our company.

Our intent is to the be the preferred partner for the ServiceNow ITOM solution as well as having expertise in the ITSM products.

Ideal candidate will have at least 2 years of IT software experience with 1-2 years’ experience administering, supporting or implementing ServiceNow products.

The successful candidate will have experience in IT software with background in software consulting or development. This role is an ITOM Associate Consultant who will be enabled to deliver customer services and support growth of the services business at ConfigureTek.

Job duties :

  • Delivery of consulting services to install, configure, and integrate software products from ServiceNow with a focus on the ITOM based products (discovery, service mapping, configuration management, event management)
  • Develop custom software solutions as required through scripting and software development
  • Prepare technical documentation as specified in customer contracts and as internally required
  • Support the development and growth of the services delivered by ConfigureTek
  • Deliver projects on customer premise or remotely as required. Most engagements are remote.
  • Enhance customer knowledge in IT Operations Management with ITIL v3 framework
  • Excellent verbal and written communication skills required.
  • Qualifications

  • Expertise and experience with ServiceNow products are required
  • ServiceNow experience with discovery, service mapping, and configuration management (CMDB) is a real plus
  • Accreditations / certifications in ServiceNow System Administrator and products such as Discovery, Service Mapping, and ITOM are preferred
  • At least 2 years in a consulting or software development position, delivering software implementation engagements
  • Experience in multiple application architectures and supporting technologies
  • Expertise with scripting languages such as PERL, JavaScript, Python, or Shell
  • Web service proficiency (REST, SOAP) as well as XML and JSON knowledge
  • Knowledge and / or experience working with Operating Systems (Linux, Windows)
  • Knowledge of networking concepts such as IP Addressing, Firewalls, ports
  • Knowledge of relational databases (MySQL, MSSQL, Oracle)
  • Excellent communications skills required, verbal as well as written
  • Must have legal authorization to work in the US. We do NOT sponsor any visas
  • Bachelor of Science degree in Computer Science or related degree is required

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