Receptionist / Greeter
Kevin Carruthers - Desjardins Insurance Agent
Ottawa, Ontario, Canada
4d ago

RECEPTIONIST / GREETER POSITION

Job Description

Looking for an individual to join our Dynamic Team in a Reception / Greeter capacity to help manage and direct phone traffic and in office visitors.

We are one of the largest Insurance offices in the Ottawa area and we’re looking for the right individual to join our team.

Bilingual is a MUST (English and French Spoken) and Reception and directing phone traffic is necessary. MUST HAVE RECEPTION (PHONE MANAGEMENT) EXPERIENCE...

Tasks

  • Greet persons entering the establishment, determine nature and purpose of visit, and direct or escort them to specific destinations;
  • as well as serve beverage of their choosing

  • Answer All incoming phone calls and direct to the right Advisor or Team Member. This will include answering several calls at one time and uncovering the nature of each call quickly to filter to the right person.
  • Also returning any calls that were missed and sent to voicemail. Agency receives upwards of 75-100 calls daily for a variety of reasons.

  • Confirm Appointments for Next Day for all Agency Staff and Reschedule where necessary
  • Qualifications and requirements

  • Reception experience necessary and ability to Multi-Task through several incoming calls at one time
  • MUST BE BILINGUAL (ENGLISH AND FRENCH)
  • Ability to work in fast paced environment. Must gather enough information to direct call accordingly while maintaining high quality of client experience
  • Competencies (in order of importance)

  • Dependability Job requires being reliable, responsible, and dependable in fulfilling obligations.
  • Attention to Detail Job requires being careful about detail and thorough in completing tasks.
  • Integrity Job requires being honest and ethical.
  • Self-Control Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in challenging situations.
  • Cooperation Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. TEAM PLAYER
  • Location / Hours / Compensation

  • JOB IS ON LOCATION & NOT REMOTE. Location is from our new location at 260 Centrum Boulevard in Orleans ON. NO Flexibility to Work From Home!
  • Hours are from Monday to Friday 10 : 00 am to 4 : 00 pm (30 Hours per week) This is not a contract job and is a permanent posting
  • $17.50 Per Hour

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