Fixed Operations Specialist (Central Ontario)
Industrial Alliance Insurance and Financial Services Inc.
Ottawa, Ontario
5d ago


Under the supervision of the Fixed Operations Manager and in collaboration with the Regional Supervisor, the Fixed Operations Specialist is responsible for maximizing the performance of this product to assigned dealers.

They will support their clients in various ways and maintain excellent business relationships.

This role will be in charge of covering the Central Ontario territory (Sudbury, North Bay, Barrie)

The main duties that the Fixed Operations Specialist would carry out are :

FOP product supervision

  • Preparation for dealer visits which includes obtaining and analyzing sales numbers and creating client reports to establish strategies and action plans.
  • Follow up on statement of accounts.

  • Participate in the follow-up of Overfunds and Loss Ratios with the SPP regional supervisor and Fixed operations manager
  • Provide individual or group training at the dealership to those responsible for the sale of SPP products : Train accounting department on remittances processTrain service department on claim process
  • Manage programs, promotions and contests
  • Manage the dealer’s onboarding process including : providing a seamless integration; providing marketing strategy and provide support throughout the process.
  • Sales and representation

  • Maintain plans offered up-to-date including assessing the plans in force for each type of vehicle sold and suggest any necessary plan changes.
  • Offer excellent customer service by responding quickly and efficiently to any inquiries from clients, addressing any issues and providing support for any outstanding claim problems.
  • Stay ahead of the changes and activities in the market including staying on top of any competitor’s offerings. Analyze and compare our product offerings and provide strategic recommendations to maintain our market share.
  • Attend all assigned meetings and pertinent social events
  • Promote the development of new clients and contribute to business development efforts, when required
  • What we are looking for :

  • Deep understanding of SPP product and plans distributed by iA Dealer services, manufacturers, and competition
  • Extensive knowledge of the Cornerstone warranty distributed by iA, Dealer services (Quebec only)
  • Knowledge of systems used by retailers (UniFI, Dealertrack, Equifax, etc.)
  • Knowledge of the functioning of a dealership
  • What we Offer :

  • Competitive Health and dental benefits
  • Pension plan and share purchase plan
  • Generous vacation and personal leave day program
  • Opportunities for learning and development
  • Apply
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