Senior Product Manager, Service Delivery Framework (SDF)
TELUS
Toronto, ON, CA
3d ago

Description

Launch projects that make a difference to our customers

Join our team

As a member of the TELUS Partner Solutions (TPS) Emerging Services team, you will contribute to delivering the TPS strategic vision of bringing a world of possibilities to our customers and the best of TELUS to the connected world .

Here’s the impact you’ll make and what we’ll accomplish together

The Partner Solutions Emerging Services team is seeking a Senior Product Manager to support the Service Delivery Framework (SDF) Application Programming Interface (API) portfolio.

In this role you will be the Product Owner for services within TELUS’ SDF API portfolio such as Application to Person (A2P) messaging and Direct Carrier Billing (DCB) and will have end-to-end accountability for managing the product life cycle and day to day operational activities to drive profitable growth for the business.

You will join a core team of Product Managers and Service Development Managers working collaboratively with external vendors and business partners across TELUS to conceptualize, develop and manage new products and services.

You will play a pivotal leadership role in influencing business decisions that impact our customers and the company in a global context.

The ideal candidate will have a solid understanding of wireless technologies, systems and processes, understanding of API frameworks and experience leading the development and implementation of new products and services through the service development life cycle with a customer-centric mindset.

Responsibilities :

  • Manage to day to day operational activities for the provisioning, settlement and support of Short Code and Long Code numbers enabling internal and external customers with A2P messaging
  • Provide support for setup, certification, billing and settlement of DCB functionality for 3rd party service providers
  • Engage third-party industry experts to ensure alignment of product strategy to global trends
  • Act as Product Owner and subject matter expert to provide thought leadership, strategic planning, P&L management, forecasting, roadmap development, product development, product marketing & channel enablement for the SDF portfolio
  • Support management reporting activities to communicate KPI results to key technical and business stakeholders at management and executive level
  • Ensure business continuity for A2P and DCB services by supporting the triage of any troubleshooting issues related to service provisioning or billing
  • Maintain the strategic planning and product roadmap evolution for the SDF program including all target market sizing, pricing, product strategy, competitive analysis, customer insights validation, user story development, requirements / user story prioritization, resource planning and release management
  • Act as the primary business liaison for 3rd party vendors, partner and service aggregators requiring support for A2P, DCB or other SDF services
  • Support business development activities by participating in key industry events, conferences and meetings as necessary to promote the product to prospective customers and strategic partners
  • Work collaboratively with internal teams and external vendors to Improve and evolve supporting processes (billing, taxation, onboarding, operations, customer support, etc.)
  • Work with peers in Technology Strategy and Business Transformation to help decipher the business impact of new technology as it relates to new SDF products and services
  • Qualifications

    You're the missing piece of the puzzle

    Required Knowledge

  • Solid understanding of wireless billing, provisioning, ordering / fulfillment and care / assure systems and supporting processes
  • A solid understanding of TELUS products and services would be ideal
  • Working experience with API frameworks
  • Agile and waterfall service development and project management processes and procedures
  • Fundamentals of design thinking and continuous improvement
  • Strong strategic, marketing, business management and financial acumen
  • Required Skills & Abilities

  • Excellent attention to detail, structured approach to analysis and the ability to develop rational and logical arguments
  • Product / service development life cycle management experience
  • Ability to transform customer needs and requirements into business opportunities by formulating a product strategy and delivering on an implementation plan that fulfills on the customer needs
  • Comfortable working and communicating with all levels of management across the organization on both technical and business process discussions
  • Strong interpersonal and vendor / partner management skills
  • Strong presentation skills to a wide variety of audiences including internal & external executives and sales & marketing organizations
  • Positive attitude with a bias for planning, organizing, taking initiative and action
  • Strong leadership, project and process management skills, and the ability to lead cross functional teams
  • Experience working in a fast-paced, continually changing environment
  • Required Professional Designation / Certification

  • University degree in Engineering, Computer Science or similar technical focus
  • MBA is preferred
  • Required Experience

  • 5+ years’ experience managing products through the product lifecycle from conceptualization through implementation, go-to-market and post implementation
  • Who is TELUS?

    We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada.

  • Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses;
  • and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

    Everyone belongs at TELUS. It doesn’t matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected.

    Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

    Do you share our passion?

    At TELUS, you create future friendly® possibilities.

    At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

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