1. Supervises the adjudication of indirect loans and leases as well as preparing and escalating exception credits up to Team Leads / ACE by : .
2. Identifies potential improvements to Retail Lending processes and policies and provides recommendations to DFC Management and / or ACE.
3. Maintains the customer relationship, ensures good quality customer service, while ensuring the dealer understands the rationale behind declines or requests for more information.
The incumbent is the first level of contact for issues / concerns from the dealer on specific loan / lease decisions.
Complexity of PositionEssential skills / knowledge include :
Complexity of Position
Desirable skills / knowledge include :
Authority / Decision Making / Direction Received