IGT is the global leader in gaming. We enable players to experience their favorite games across all channels and regulated segments, from Gaming Machines to Lotteries to Interactive.
We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility.
IGT has over 12,000 employees.
The SPIELO brand represents a complete range of end-to-end gaming products for diverse gaming segments, including distributed government-
sponsored markets, commercial casino markets, and Amusement With Prize (AWP) markets.
IGT's Toronto Contact Center, located in North York, is a multi-lingual, multi-channel contact center dedicated to the on-
line gaming consumer clientele of some of the largest and most prestigious Canadian Provincial Lotteries. On behalf of such Lotteries, IGT provides several qualified professional services (Operations, Fraud & Security, etc.
among which the contact center plays a central role.
Reporting to the Contact Center Manager, the Customer Service Specialist operates in close cooperation with Team Leadership with the main objective of ensuring the highest level of quality of the provided services, focusing on both operations (managing contacts / shifts / quality control procedures) and reporting (executing assigned reports and contributing to their evolution according to business needs).
This is a complex role which requires flexibility and a keen interest in customer operations and bears the potential to grow to a team leadership potential
Keys to Success
IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged.
IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, marital or family status, and any other personal attributes protected by federal, provincial or other laws.
We thank all applicants for applying; however, only those selected to interview will be contacted.