Technical Analyst Specialist
City of Mississauga
Mississauga, ON, CA
9d ago

Number of Positions : 1

Closing Date : 01 / 23 / 2019

Job Summary

This position is to work as part of a the Infor Project Team to collaborate with departmental teams and stakeholders to investigate, analyze, document, and recommend system functionality enhancements or develop business cases for specific business processes using Infor Public Sector application that are in alignment with application support standards and guidelines.

Duties and Responsibilities

Reporting to the IT Project Manager Public Sector Solutions, the successful candidate will :

  • Work as part of a the Project Team to collaborate with departmental teams and stakeholders to investigate, analyze, document, and recommend system functionality enhancements or develop business cases for specific business processes using the Infor Public Sector application that are in alignment with application support standards and guidelines.
  • Working collaboratively with clients to assess and document client business requirements, impact analysis, system compliance;
  • provide input and / or, test, conversion, implementation, and contingency plans

  • Prepare test cases; develop Infor proof of concepts and support applications using Infor Public Sector application development tools;
  • prepare various types of documentation including client instructions, backup and recovery procedures, operating and support level agreements;
  • prepare training materials and train clients on use of Infor Public Sector based systems or supporting technologies (e.g.

    Crystal, MS SQL Reports)

  • Perform installation, maintenance, support, and enhancements to Infor and related systems; engage Infor help desk as required to resolve system issues;
  • maintain and upgrade skills in relation to new technology.

  • Perform development duties in accordance with City Standards and Procedures for systems development.
  • Perform other duties as assigned.
  • Skills and Qualifications

  • Post-secondary school graduate in IT or related discipline with a minimum 3-5 years related work experience in an Information Technology environment, or an equivalent combination of education and experience.
  • Demonstrated public sector competency in re-engineering of business processes, benchmarking, and performance metrics using the Infor Public Sector application is preferred
  • CBAP, CAPM, CCBA, or other business analysis designation is preferred
  • Experience with software lifecycle development methodologies in facilitation, presentation and documentation of technical and end-
  • user requirements, business process specification development, report development, application support and maintenance and development and execution of quality assurance plans, in accordance with recognized best practices (BABOK) is preferred

  • Excellent computer skills in using MS Visio, PowerPoint, Crystal, MS Office applications;
  • Experience with ORACLE and / or SQL Server and writing SQL queries for troubleshooting and data analysis; Web-based application configurations;
  • Microsoft .NET based applications.

  • Knowledge of Infor work order management, asset management, customer service management (CRM), permitting, citizen facing systems, and project management;
  • practical awareness of emerging technologies (eg Microsoft .NET and Visual Studio .NET) and applications is an asset.

  • Excellent research, analytical and problem solving / trouble shooting ability supported by business analysis experience, to lead and resolve systems related issues;
  • Ability to self-manage, plan, and organize responses to multiple initiatives simultaneously for client support for all aspects of system functionality;
  • Ability to communicate effectively (oral and written) with a diverse group of executives, managers, stakeholders, and external business partners.
  • Commitment to service excellence and total quality is essential.
  • LI-CPS

    Hourly Rate / Salary : $ 77,888.00 - $ 103,852.00

    Hours of Work : 35

    Work Location : Civic Centre

    Department / Division / Section : CPS / Corporate Services Dept , CPS / IT Division , IT Services - City Portfolio

    Non-Union / Union : Non Union

    A Criminal Record Search will be required of the successful candidate, their own expense, to verify the absence of a criminal record for which a pardon has not been granted.

    We thank all who apply, however, only those candidates selected for an interview will be contacted.

    All personal information is collected under the authority of the Municipal Act.

    We are an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, the City of Mississauga will provide accommodations throughout the recruitment, selection and / or assessment process to applicants with disabilities.

    If selected to participate in the recruitment, selection and / or assessment process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

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