Founded in 2003, SSENSE is pacing the vanguard of directional retail with its mix of luxury, streetwear, and avant-garde labels.
Currently serving 150 countries, generating an average of 88 million monthly page views, and achieving high double digit annual growth since inception, its field of focus has grown beyond that of a typical e-commerce entity as it explores the nexus of content, commerce, and culture.
More than just a retailer, SSENSE is becoming a cultural protagonist in its own right.
The Director of Global Logistics will be responsible for developing and implementing the SSENSE international logistics strategy while adopting a lean and data driven approach aimed at optimizing the customer experience and maximizing operational efficiency.
The ideal candidate demonstrates great leadership and has a proven track record for developing innovative global logistics solutions to service evolving customer needs in e-commerce.
Shape the vision for future SSENSE global logistics that delivers a truly world-class customer experience
Develop and execute a logistics strategy to operationalize that vision
Lead the expansion of the supply chain by creating and executing on a global supply chain network strategy including implementing and operationalizing international warehousing and fulfillment and cross-border inventory replenishment and movements
Analyze all aspects of corporate logistics to deliver a truly world-class customer experience and determine the most cost-effective and efficient means to deliver that vision
Have full budget accountability over all transportation spend and performance SLAs
Develop new inbound and outbound customer offerings to support evolving needs such as same day, next day delivery, international returns consolidation, international duty and tax recovery on returns, pick-up locations etc.
Lead a team of skilled Logistics and Supply Chain Program Managers, Analysts and Coordinators and inspire them to new levels of performance
Monitor supplier and carrier performances to maximize supply chain efficiency and sustainability
Lead new carrier selection and review process
Ensure carrier compliance with company policies and procedures for product transit and delivery
Foster a culture of learning and continuous improvement in all areas and instill the principles of this culture within logistics and throughout the impacted departments
Identify new or improved technology solutions such as automated systems and EDI
Work with the product team to plan and implement improvements to internal and external logistics systems and customer-facing improvements
Work with the product team to develop, manage, and maintain supply chain-based performance measurement systems
Create policies and procedures for logistics activities
Improve efficiency and minimize the environmental impact of logistics activities
MBA and Bachelor’s degree in Supply Chain, Logistics, Engineering, Information Technology, Mathematics or a related field
A minimum of 5 years experience in a high volume, high value, fast moving items environment, preferably in an e-commerce environment
Demonstrated experience in implementing new 3PL arrangements and managing third-party relations, cost and performance
A minimum of 5 years team management experience
Retail and / or luxury experience an asset
Thorough understanding of international shipping and customs documentation for import and export
Thorough understanding of 3PL warehousing and fulfillment operations and commercial relationships
Advanced knowledge of logistics related software and technology systems such as WMS, Shipping Systems, OMS,
Track record of executing high-value, highly strategic international operations and logistics projects and building new solutions from the bottom-up
Strong data analytics skills with ability to lead and drive complex analysis and provide specific guidance to analysts
Superior verbal, presentation and written communication skills
Highly analytical and customer focused
Ability to simplify complexity and work in a highly dynamic and fast-paced environment
Demonstrated ability to lead and inspire
Demonstrated ability to interface and negotiate with global vendors
Demonstrated ability in working with product managers and technology teams including developers and engineers
Superior organizational and time management skills
Ability to multi-task and excel under pressure
Strong interpersonal skills with a natural ability to build relationships