Support Analyst
N. Harris Computer Corporation - CAD
Ottawa, ON, CA
11h ago
source : equest

The Support Analyst provides application support to customers involving answering complex questions, contributing to a knowledge base, and serving as a support liaison between the company and the customer.

As a Support Analyst you will report to the Director of Support Services. What are your responsibilities :

  • Handle the escalated support calls or tickets
  • Manage bug fixes and software enhancements
  • Provide technical leadership and training for lower level support specialists
  • Collect detailed information to categorize request in order to determine method of resolution, and create processes and guides
  • Exercise professional judgment in analysis of problem in order to resolve hardware / software issues by phone, or delegate to appropriate level of maintenance required to solve problem
  • Direct the activities of lower level technical support analysts to contribute to the overall performance of the help desk operation including internal training and mentoring What are we looking for :
  • Ability to diagnose and resolve problems with software utilizing remote tools for diagnostic purposes
  • A passion for technology
  • Ability to work independently or with minimal supervision
  • Ability to establish priorities, multi-task and work under pressure to meet Service Level Agreements
  • Strong communication skills
  • Customer centric attitude What we can offer :
  • Opportunity for challenging projects and professional growth
  • 3 weeks' vacation and 5 personal days
  • Comprehensive Medical, Dental and Vision paid 100% by Harris starting from your first day of employment
  • Lifestyle rewards About our business NorthStar Utilities Solutions is a unique company that has served the utility community in North America and the Caribbean for more than 40 years.
  • We pride ourselves on delivering impressive customer service and standing apart as an industry leader.

    We are looking for people who are avid problem solvers, crave challenges, embrace technology and grasp complex ideas. Click here to learn more about NorthStar Utilities Solutions How to apply If you want to apply to this Support Analyst job (R0007277), click 'Apply Now' to apply online.

    If this role does not align with your career goals, feel free to review all our current opportunities here or submit your resume to our Harris Talent Network here for future opportunities.

    Harris is an Equal Opportunity / Affirmative Action Employer.

    We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

    If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at (1)-

    613-226-5511 or at HarrisTalentAcquisition

    This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

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