Field Service Technician I&R
Vancouver, CA
3d ago

Job Description

destinationoneTemp Specializes in Temp, Temp to Perm and Contract positions. We have an immediate need for Field Service Technicians I&R.

Under the direction of the Field Service Manager, the Field Service Technician (I&R) is responsible for installing and repairing voice, data and smart home services (phone lines, internet, TV, alarms) for residential and business customers.

The incumbent will deliver first class customer service and commitment to safety and quality. SPECIFIC RESPONSIBILITIES AND RESULTING OUTCOMES : Job Summary Provide unparalleled customer service excellence Install residential and business Copper and Fibre voice, data and smart home services and applications.

  • Complete other installation and repair functions as assigned Trace and locate appropriate telecommunications links Promote products and services when appropriate Maintain Company vehicles to ensure excellent working condition, cleanliness and adherence to regular maintenance schedule Operate equipment and tools in a safe manner, while being respectful of customer property Ensure test equipment and tools are maintained in excellent working condition Trouble shoot technical issues swiftly and accurately Work indoors, outdoors and aloft at customer locations Assist with safe operation of bucket truck controls, where required Provide customers with information on job status;
  • explain and discuss details regarding progress, issues, and applicable charges Responsible for administrative tasks, including : preparing time and expense reports, clearing jobs in Field Link and Web Tracker entries, and Company vehicle mileage tracking Help build and maintain positive relations within the team Protect organizations’ values by keeping information confidential Enhance organizational reputation by accepting ownership for accomplishing requests and exploring opportunities to add value to job accomplishment Adhere to and promote the environmental, health & safety policies Employee may be asked to perform other ancillary or related duties as required, to meet the ongoing needs of the organization.


    Industry Training Authority (ITA) Certification as a Security Systems Technician ( under supervision acceptable) in BC / equivalent industry experience is an asset Previous experience in Security Systems field an asset.

    Ability to do fine, precise work with their hands Ability to work aloft including climbing ladders and poles (with spurs) Proficient in operating hand and power tools, and test equipment Normal colour vision to work with colour-coded wiring Ability to effectively handle both favourable and unfavourable customer interactions Fluent in English (reading, writing and conversational) Valid class 5 driver’s license.

    May be required to operate Company Vehicle and meet internal Motor Vehicle policy Must have a valid Security Worker Licence from BC Province Skills and Abilities Safety-Oriented safety is one of our core values.

    Job site safety is everyone’s responsibility, including yours Flexible open to change & new information and rapidly adapts to changing conditions or unexpected obstacles Detail oriented excellent attention to detail with the ability to follow through on assigned tasks Independent - ability to work well under limited supervision Analytical Thinking / Problem Solving - capable of complex reasoning analysis Ability to assist with bucket truck control operation, where required Results focused driven to achieve Interpersonal skills able to collaborate on projects, maintain effective relationships, and communicate clearly at all levels of the business Adaptability - capable of working in a fast-paced environment, adapt to various situations, and prioritize multiple work assignments simultaneously Team Player skills - Possess strong commitment to team environment dynamics with the ability to contribute expertise and follow leadership directives at appropriate times.

    WORKING CONDITIONS Physically demanding workload and work environment

  • Work in locations that preclude the ability to return home Work in all weather conditions Travel is required Work Hours Various shifts as assigned (morning, evening, weekend, and statutory holidays) Work Hours
  • Benefits

    This position pays between $25 to $35 per hour depending on the installs and assignments per day. This is is a subcontractor role and requires a person with their own vehicle and tools.

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