Job Title : Administrator - Insurance Operations
Duration : 06 Months
Location : Calgary, Alberta- T2P 0B4
Provide support to Client Facing Brokers in transactional support (e.g. : processing and fulfillment of Auto ID Card requests, processing and fulfillment of Certificates of Insurance), efficient and timely production of all related documentation, including sending documentation to appropriate parties.
Auto ID / / Ensure timely and accurate production / delivering of : - Requested ID cards by Province and team practices - Completion of transmittal letters
Provide client support for production processing of difficult / complex account Certificates and other Certificate processes as assigned by Centralized Support Services management.
This person will ensure that all work is correct and handed-off appropriately Administration and Documentation
Ensure timely and accurate production / processing of : o Certificates of Insurance o Auto ID cards o up to date computer system records of current and outstanding documentation follow ups o all other documentation (e.
g. : third party forms) Report Preparation
Ensure timely and accurate production / processing of : o Certificate Renewal listings o up to date computer system records of current and outstanding documentation follow ups o all other documentation (e.
g. : approvals, third party forms)
Contribute to the achievement of Operations team Service Level Agreements (SLA) , Key Performance Indicators (KPI) and business objectives
Manage and priorities own workload to meet individual SLA, KPI and Quality targets. Customer Awareness
Maintain a basic technical understanding of all major classes of Insurance and specialist services that the Company offers to its customers
Maintain a basic understanding of the core aspects of relevant Insurance and related legislation
Support Senior Account Executives / Principals with the development, implementation and management of risk management and insurance programs, which accurately address customer needs
Work with Senior Operations Services Executive and Operations Services Team Leader to identify continuous improvement opportunities within operational processes
Build and maintain strong working relationships with internal and external stakeholders.
General servicing skills and etiquette Personal Development
Continue to develop skills and knowledge by seeking out opportunities for growth
Maintain an adaptable and flexible approach to the work environment
Build, maintain and demonstrate a comprehensive knowledge and understanding of the client business and Insurance practices
Take ownership of personal development and behaviors, proactively improving knowledge and skills
Align personal behaviors to the client IGNITE Principles
Share best practice and knowledge across the client Operations teams and stakeholders Compliance
Adhere strictly to the Company's Quality practices and other systems and procedures
Comply fully with the Company's Errors and Omissions avoidance policy
Comply with company policy for continuous professional development
High School Diploma or equivalent experience, college degree is preferred
1-2 years’ work experience, with 1 year previous insurance or financial services experience preferred
Clear and concise oral and written communication skills
Strong numerical skills
Excellent organization skills able to prioritize work and meet deadlines
Excellent interpersonal skills able to work within a team
Comfortable and experience working with technology (solutions)
Proficient in Microsoft Office tools (or equivalent) Outlook, Word and Excel
Focus on attention to detail at all times
Ability to read, analyze and interpret general business correspondence