Resident Relations and Engagement Specialist
The Regional Municipality of York
Newmarket, Ontario, Canada
6d ago

Position Purpose

Reporting to the Manager, Operations, HYI is responsible for supporting development and leading the implementation of resident relations and engagement strategies for Housing York Inc.

  • HYI) residents; promoting HYI to prospective residents and the broader community; supporting management communication responses to emerging issues;
  • coordinating and preparing resident notifications in compliance with applicable legislation, Region, Department and HYI standards, identifying strategic communications opportunities and liaising with the Department communications teams, supporting internal and external communications through multiple channels to contribute to the effectiveness of programs, policies and services;
  • liaising with the public, internal and external partners, promoting and coordinating resident and community engagement events.

    Major Responsibilities

  • Works with Regional and external partners to coordinate resident and community engagement activities, attends and provides support to events during and outside of regular business hours.
  • Works with management staff and Department communications as necessary, to ensure a coordinated and consistent resident and if necessary, public responses to events that impact residents and buildings, for example, community events, service disruptions or incidents involving first responders.
  • Provides support to staff on resident communications, meetings, and events.
  • Provides support to management including research, copywriting, and editorial services for Board or related publications, and report generation.
  • Supports development and leads implementation of communication plans and strategies that effectively engage HYI residents and promote and protect the image of HYI in the broader community.
  • Supports implementation of the HYI Resident Inclusion Plan, working with management and department communications to maximize use of plain language, pictograms, and translation services, etc.
  • to ensure that communications are effective for residents who may have multiple barriers to inclusion.

  • Evaluates the effectiveness of resident communication programs and services to ensure continuous improvement.
  • Develops and maintains processes to track effectiveness of engagement activities.
  • Liaises with the public, internal and external partners as it relates to HYI communications programs and services.
  • Researches and provides input to briefing notes, presentations, reports, HYI Board updates, etc.
  • Performs other duties as assigned, in accordance with Branch and Department objectives.
  • May occasionally be required to respond to emergency situations outside of normal business hours, as related to the Departmental Emergency Plan.
  • Qualifications

  • Successful completion of a Community College Diploma in Communications, Media, Marketing or related field or approved equivalent combination of education and experience.
  • Minimum three (3) years experience in the design and delivery of communications services and strategies, including experience in the development of plain language communications and accessible formats for both print and web-based applications.
  • Demonstrated experience in the coordination of meetings, engagement events, etc., that are accessible for diverse populations who may have multiple barriers to inclusion.
  • Highly developed writing and editing skills to effectively communicate information to a variety of audiences
  • Valid Ontario Class G driver’s license and a reliable vehicle for use on corporate business.
  • Knowledge and demonstrated ability in corporate core competencies including customer focus, communication, collaboration and personal ownership.
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