At Rogers, the entrepreneurial spirit is part of our DNA. Our Rogers Business teams help foster and grow the Canadian economy by supporting businesses of all sizes.
From small to large-scale enterprises, our teams help deliver innovative technology, network services, and a suite of solutions to help them succeed.
We offer Canada’s largest and most reliable 5G network for our customers and are proud leaders in wireless private networking and IoT! We continuously expand and evolve our networks, invest in new technology capabilities, and invest in our people to serve our business customers and their communities.
Come play a key role in driving the future of business innovation in Canada. We are looking for team members with a passion for delivering industry-leading value to customers and supporting businesses in the communities where we live and work.
Are you up for the challenge? If so, consider the following opportunity :
The Systems Administrator is an individual whose focus is on the support aspect of the DC Cloud and Infrastructure Services team.
Working collaboratively with the Cloud Infra Solution Analyst, the Systems Administrator focuses on the routine maintenance and support delivery for our customers.
This individual will also be responsible for the development of processes and their documentation in support cases.
The Systems Administrator, DC Cloud and Infrastructure is the initial contact point into the DC Cloud and Infrastructure Team.
They own accountability in maintaining our services to the highest security and operational standards. They are also responsible for ensuring SLA times are met.
Service Areas :
VMware Cloud Suite
What you will bring :
Post-Secondary education with a focused track in Computer Science, Computer Technology or relevant Work Experience
4+ years working in Enterprise environments providing infrastructure support for common Enterprise services Working knowledge of SMTP, POP, IMAP technologies Working knowledge of DNS configuration, zone creation, DNS structure Working knowledge of Linux / Unix based operating systems Working knowledge of Windows Operating System primarily supporting Windows Server 2008 / 2012 / 2016.
Working knowledge of Enterprise Authentication environments including Microsoft Active Directory, LDAP and RADIUS based systems
2+ years supporting a Virtualized infrastructure preferably utilizing the VMware Suite of Cloud Products including the following VMware Virtual Center VMware Director VMware vROPs VMware LogInsight VMware ESXi
2+ year Backup Technology support. Commvault preferred
Strong communication both spoken and written
Strong time management
Ability to work constructively on multiple tasks at once
VMware 6.7 VCP Certification or above is preferred
Commvault 10 Professional Certification or above is preferred
What you'll be doing :
Support the Help Desk and Service Desk through customer incidents
Serve as request entry point for Customer and Internal requests (Work Orders, Tickets)
Develop and document processes and procedures around the delivery of services and ongoing maintenance of our services
Provide weekly status of ongoing activities to the Senior Manager, Data Centre Cloud and Infrastructure Services manager
Provide open and honest feedback
Monitor Ticket Queues to ensure agreed upon SLAs are met
Assist with the delivery of team project tasks.
Provide accurate delivery times for assigned tasks.
Identify improvements to customer delivery and support activities
Follow established ISMS published Guidelines
Systems Administrator, Cloud and Infrastructure services have direct ownership to the following items
Tickets that are assigned to the individual
Project tasks assigned to the individual
Requested tasks from Management Team
Effective Troubleshooting of team services
Monitor Ticket Queues to ensure SLAs are met
Expectations around Ownership
You manage your own time efficiently
Tickets are handled in a timely and professional manner. Updates are to be provided at regular intervals or in the case of escalated issues at pre-determined SLA or documented response times
Any risk to agreed upon timelines are communicated to management or relevant project manager
In the case of risk to agreed upon timelines provide recommendations so tasks can be prioritized by the Senior Manager, Data Centre Cloud and Infrastructure Services
Documentation for team services is kept up to date. Particularly around processes, procedures, inventory and collection of audit information
You identify risks and report them to the Risk Group so they can be prioritized and documented
You consider other teams in the decisions you make. Expectation is that if you make changes affecting another area you are performing a consultation with them before proposing those changes
You are looking for ways to improve the overall supportability and operability of our services
As a condition of hire, all new employees will be required to provide proof of vaccinations against COVID 19. Any request for an exception under Human Rights legislation must be supported by evidence to be considered by Rogers on a case by case basis.
Please click here to review conditions that may qualify for medical exemption to the COVID-19 vaccine.
Shift : On Call
Length of Contract : Not Applicable (Regular Position)
Work Location : 550 Cochrane Drive (194), Markham, ON
Travel Requirements : Up to 10%
Posting Category / Function : Technology & Systems Administration
Requisition ID : 264475
Together, we'll make more possible, and these six shared values guide and define our work :
Our people are at the heart of our success
Our customers come first. They inspire everything we do
We do what’s right, each and every day
We believe in the power of new ideas
We work as one team, with one vision
We give back to our communities and protect our environment