Help desk I
Robert Half Canada Inc
Verdun, QC
5d ago

Staffing Area : Technology & IT

Technology & IT

Description We are actively looking for a Bilingual Junior Technical Support Specialist for a 3-6 months contract. The incumbent reports to the End User Technology Manager providing level one support for end user hardware and software to all corporate users.

DUTIES AND RESPONSIBILITIES

To successfully complete the above mandate, the preferred individual must be able to :

  • Record all incidents and requests in our ticketing system.
  • Escalate all PROB?s (incident that is affecting more than one person) type of incidents to the team.
  • Resolve problems with end user devices such as desktops, laptops, printers and mobile phones (Iphones).
  • Installing new desktops, peripheral hardware, software; administrating accounts; and updating hardware and software inventories.
  • Assist in the development and documentation of standards and solutions.
  • Support and assist with the training of the user community during technology rollouts
  • Troubleshoot software incidents and inconsistencies.
  • Cross-train other members to ensure continuity of support.
  • Quickly escalate complex problems to the appropriate resources for resolution.
  • Team with other MIS members, end-users, management and suppliers to develop and implement solutions and resolve problems.
  • Direct service calls to ensure corrective services are received.
  • Review and be accountable for meeting deadlines.
  • Assume all delegated responsibilities to related to :
  • Account management.
  • Hardware inventory management.
  • Software inventory.
  • KEY COMPETENCIES REQUIRED

  • Patient
  • Assumes responsibility.
  • Meets deadlines.
  • Bilingual.
  • Excellent oral and written communication skills.
  • Relies on experience and judgment to plan and accomplish objectives.
  • Strong interpersonal skills. Team player.
  • Resourceful.
  • Multi-tasks well.
  • Technical Expertise

  • Minimum of 2 years technical experience in an IT environment.
  • Strong working knowledge with desktop and peripherals in a networked environment.
  • Have an understanding of overall business processes.
  • Ability to effectively distinguish validity of requirements through experience.
  • Good troubleshooting skills.
  • If you are interested in this opportunity, please send me over your updated resume to coralie.compagnon rht.com

    Requirements - Ce n’est pas la technologie qui change le monde, ce sont des gens comme vous, et vous ne pouvez vous épanouir et être créatif que dans de bonnes conditions.

    C’est ici que Robert Half Technology intervient. Avec plus de 65 ans d’expérience à notre actif, nous collaborons avec les professionnels des TI pour les allier à des entreprises de choix.

    De plus, nous aidons tous nos candidats à se démarquer dans leur carrière en leur donnant accès des cours de formation gratuits en ligne afin d’actualiser leurs compétences.

    Apprenez-en davantage à roberthalf.ca / fr / technology.

    Notre entreprise figure sur la liste des Entreprises les plus admirées au monde du magazine Fortune® depuis 1998.

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