Guest Services Associate
The Guest Services Associate will be responsible for providing excellent guest service as it pertains to guest registration / checking out of resort.
He / She will promptly address guest service needs, provide resort information and area attraction details and directions, maintain unit vacancy inventory, reservations, and room assignments, process guest folios, collect payment, and accurately manage cash receipts.
He / she will maintain the company’s expected high quality standards and will follow all safety protocols as dictated by company policy and maintain Occupational Safety and Health Administration (OSHA), including the new Global Harmonized System (GHS) regulations.
Essential Job Functions
Responsibilities include, but are not limited to :
Complete guest registration process, issue unit keys, and provide resort information and area attractions details and directions.
Accurately process all cash and credit card transactions in accordance with established procedures. Balance all cash receipts and work performed during shift and perform a bucket check on shift, post all guest charges, complete cashier and other reports, preparing deposit, and counting / securing of assigned bank.
Complete check-out procedures, compute bills, verify that the correct charges and credits are posted to the corresponding guest folio, collect payment and makes changes as required.
process cancellations, revisions, and information updates on changes. Make pre-arrival informational calls to booked incoming guests, confirm and cancel reservations for guests and answer a variety of questions for guests pertaining to their reservations.
Provides quotes for room rates (35% time)
Resolve guest issues to resolution in effort to improve the guest experience and escalate any outstanding guest inquiries or concerns to management that may require additional monitoring or follow-
up. Make appropriate service recovery recommendations. Promote team work and quality service through daily communications and coordination with other departments. (35% time)
deliver a great experience. (10% time)
Wyndham Destinations believes in putting the world on vacation. Our global presence in 110 countries at more than 220 vacation ownership resorts and 4,300+ affiliated exchange properties distinguishes Wyndham Destinations as the world’s largest vacation ownership and exchange company, with North America’s largest professionally managed rental business.
Every year 3.5 million families entrust us with their vacation dreams. As the world’s largest vacation company, Wyndham Destinations provides access to unlimited possibilities to inspire your next vacation or your next career.
Each year our team of 25,000 associates delivers great vacations to millions of families as they make memories of a lifetime.
Learn how you can join us on your career journey by visiting careers.wyndhamdestinations.com. Our world is your destination.
The Company makes every effort to ensure equal employment opportunities for all individuals and abides by EEO and nondiscrimination provisions of all applicable federal, state, and local laws and regulations.
If you require a reasonable accommodation to complete an application please email your request to Mycareer Wyn.com and provide the job title and location to which you are applying.
Minimum Requirements and Qualifications
c) Knowledge and skills
d) Technical Skills
e) Job experience
Unless there is a legal requirement, experience will be accepted for the education requirement.