Account Mgr - SMB
Telus
Montreal, QC, CA
29d ago

Description

TELUS Small and Medium (SMB) sales leaders foster confident, independent action and initiative, with a sense of urgency and the ability to make decisions.

Account Manager’s responsibilities are broad in scope, encompassing a wide variety of activities, requiring rapid shifts in priorities.

Account Managers develop and drive account strategy, build strategic alliances, and manage relationships within TELUS' small & medium customer base.

Account Managers lead 2-key business objectives :

  • Seeking and identifying areas for new and expanded customer growth
  • Selling TELUS wireless and wireline solutions
  • These objectives are accomplished through targeted prospecting, hunting, and closing. Our highest performing team members react and adjust quickly to changing conditions and come up with practical ideas for dealing with them.

    The Challenge (Key Deliverables) :

  • To aggressively grow the TELUS SMB customer base
  • Build and maintain your client base
  • To consistently deliver on monthly sales targets and quotas
  • Responsibilities :

  • Cold-calling prospective SMB clients
  • Promoting and selling wireless and wireline services
  • Building trust, loyalty and solid long-term relationships with key decision-makers
  • Understanding current and prospective customers' communication needs, business issues, and buying motives
  • Conducting "needs analysis" for clients' wireless and wireline services
  • Delivering the right solution for clients' evolving business requirements with prompt and efficient service
  • Owning executive-level client relationships, strategic business planning and service delivery
  • Negotiation & entering into contractual agreements in accordance with TELUS' policy and procedures
  • Providing accurate and timely forecasts, funnel hygiene, target / objective updates to deliver on all territory plans and team annual targets
  • Utilizing client business plan to create account plans
  • Maintaining high levels of customer satisfaction by leading the account team to drive real and long standing business value
  • Positively represent TELUS values at work and in the community
  • Experience with, or an affinity for, volunteerism and community involvement is a decided asset
  • Qualifications

    TELUS Small and Medium (SMB) sales leaders foster confident, independent action and initiative, with a sense of urgency and the ability to make decisions.

    Account Manager’s responsibilities are broad in scope, encompassing a wide variety of activities, requiring rapid shifts in priorities.

    Account Managers develop and drive account strategy, build strategic alliances, and manage relationships within TELUS' small & medium customer base.

    Account Managers lead 2-key business objectives :

  • Seeking and identifying areas for new and expanded customer growth
  • Selling TELUS wireless and wireline solutions
  • These objectives are accomplished through targeted prospecting, hunting, and closing. Our highest performing team members react and adjust quickly to changing conditions and come up with practical ideas for dealing with them.

    The Challenge (Key Deliverables) :

  • To aggressively grow the TELUS SMB customer base
  • Build and maintain your client base
  • To consistently deliver on monthly sales targets and quotas
  • Responsibilities :

  • Cold-calling prospective SMB clients
  • Promoting and selling wireless and wireline services
  • Building trust, loyalty and solid long-term relationships with key decision-makers
  • Understanding current and prospective customers' communication needs, business issues, and buying motives
  • Conducting "needs analysis" for clients' wireless and wireline services
  • Delivering the right solution for clients' evolving business requirements with prompt and efficient service
  • Owning executive-level client relationships, strategic business planning and service delivery
  • Negotiation & entering into contractual agreements in accordance with TELUS' policy and procedures
  • Providing accurate and timely forecasts, funnel hygiene, target / objective updates to deliver on all territory plans and team annual targets
  • Utilizing client business plan to create account plans
  • Maintaining high levels of customer satisfaction by leading the account team to drive real and long standing business value
  • Positively represent TELUS values at work and in the community
  • Experience with, or an affinity for, volunteerism and community involvement is a decided asset
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