Customer Sevice and Loyalty Agent
Gexel Telecom
Montreal, Canada
17h ago

CUSTOMER SERVICE AND LOYALTY AGENT

LOCATION : Montreal (Snowdon Metro)

You are BILINGUAL, DYNAMIC, and above all dedicated to offer an excellent customer service?

Boost your career at GEXEL, a contact center created 20 years ago in Quebec, and join our passionate and dynamic team!

OUR BENEFITS

  • Hourly wage of $13.00, bilingualism bonus of $0.50
  • Wage increase after the first year of employment, your salary could go up to $ 14.15 an hour
  • One paid day off every four (4) months worked in addition to your annual vacation
  • Discount on public transport, STM or RTM
  • Easy access with public transportation Snowdon Metro Station (Orange and Blue lines), bus lines 161, 17, 51, 166, 63
  • Free Wi-Fi internet access available in the office
  • Annual wage increase
  • Opportunities for growth and career advancement as GEXEL encourage internal promotions allowing our employees to envision a meaningful career path.
  • Paid training and development programs
  • Reference program
  • Social benefits (medication, dental, vision and life insurance plans)
  • Several corporate benefits including 30% off on cellular packages
  • Young and dynamic team.
  • As a customer service and loyalty agent, you will be responsible for providing an unparalleled service to our client-partner’s customers and all related activities tasks.

    HERE IS AN OVERVIEW OF YOUR WORK DAY

  • Answering inbound calls and establishing a relationship of trust with customers in a professional manner
  • Assuring customer retention
  • Seizing sales opportunities
  • Assisting the team with all the other tasks related to the attainment of the objectives
  • YOU ARE THE PERSON WE ARE LOOKING FOR BECAUSE YOU OFFER

  • Flexibility
  • Permanent and full-time position
  • Day, evening and week-end shifts to meet the needs of our customers
  • Bilingualism (French and English)
  • Good communication skills
  • Charisma, diplomacy and great listening skills
  • High level of computer skills
  • You are known for your excellent customer service? Come and meet with us!

    GEXEL is growing and looking for dynamic and professional people like you.

    Join our team and become part of the GEXEL success!

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