TECHNICAL INSIDE SALES REPRESENTATIVE
About the organization :
We are a global company with more than 4,500 employees worldwide. By remaining focused on our core values, we have become the largest pipe, valve and fitting (PVF) distribution company in the world.
We know that our people are our greatest strength. Our entire organization is committed to serving our customers coworkers and communities with excellence every single day.
This service oriented culture is at the heart of our company’s success. Some of the most talented individuals in our industry choose to build their career with us often exclusively.
We place great value on consistently offering opportunities for growth at every level of our organization. We are proud of our company and look forward to building a bright future together.
Job Purpose :
Act as our key technical resource to deliver responsive and committed support to customers and account representatives by providing superior customer service for quotes and bids while contributing to safe and effective branch operations aligned with our strategy for gross margin growth and operational performance.
Responsibilities Include :
Act as a technical expert in knowledge of pipe, valves and fittings and utilize your expertise to guide and teach less experienced Inside Sales Reps.;
Provide technical assistance and support for customers regarding technical specifications of products, and trouble shoot applications as needed;
Understand the customers’ business and determining customer requirements and expectations in order to recommend specific products and solutions;
Enter and maintain purchase orders, customer orders, procurement match and trade discounts as needed;
Maintain various records and files including rebate files, stock transactions, price catalogs, customer lists, product catalogs, and discounts;
Obtain price quotes from vendors and Supply Management Groups for resale to customers and providing price quotes for customers;
Handle confidential information relating to product and resale costs and expense items;
Establish rapport and providing prompt responses to internal and external customer, vendor and branch inquiries about material and the sales function (including warehouse errors, shortages, and damaged material);
Develop customer retention strategies by consistently illustrating our value proposition in conjunction with evolving customer needs;
Any combination of requirements, which provide knowledge and abilities necessary to perform essential duties and responsibilities, will be considered.
Undergraduate degree in a related field or equivalent combination of education and work experience that provides the knowledge and abilities necessary to perform the work;
Any combination of four or more years in customer service, inside sales and / or warehouse services in a position with increasing responsibility, to include demonstrated sales negotiation experience;
Demonstrated knowledge of PVF materials and ability to understand scope of services to include pricing, supply, and contract terms;
Demonstrated competence in the use of computers and software applications;
Demonstrated ability to communicate and promote ideas and transfer detailed knowledge to others in one to one or group situations;
Willingness and ability to be on call as needed to provide 24-hour service to customers;
Willingness and ability to travel within and outside branch service area, with occasional overnight stays;
Valid Driver’s license with the ability to meet our vehicle policy.
What We Offer
Competitive Salary, Incentive, and flexible, comprehensive benefit and insurance plan
RRSP Matching program
Flexible vacation schedule
Work / Life Balance with an entrepreneurial feel
Send us your resume today to be considered for this position!