The Sr. Inside Claims Representative contributes to Wawanesa’s goal of delivering an exceptional and consistent claims service experience through the fair and equitable adjustment of moderately complex property claims through telephone and written correspondence.
Provide exceptional customer service
Interpret policy wordings, determine policy coverage and ensure appropriate reserving
Investigate losses to determine liability
Evaluate relevant information from sources such as appraisers, third party adjusters, contractors and repair facilities in order to quantify losses
Negotiate with insureds, claimants, lawyers and insurers
Coordinate services with vendors and service providers
Adjust claims from inception to completion in a proactive manner
Maintain accurate records based on company standards and policies within the claims system
Remain up-to-date with legislative changes and trends in the insurance industry
Provide ongoing technical advice and guidance to junior inside claims staff
Perform other duties as assigned
Minimum 4 years insurance adjusting experience
Working toward Chartered Insurance Professional (CIP) designation
Effective customer service skills including empathy and concern for our customers
Strong communication skills, both written and oral
Strong investigative and analytical skills
Strong time management and organizational skills with the ability to prioritize work in a fast paced, changing environment
Detail oriented with a critical degree of accuracy regarding data entry
Strong negotiation skills
Good understanding of claims subrogation
College / University degree is preferred or equivalent work experience
Commercial Lines Claims Experience preferred
Accomodations are available upon request.
Wawanesa provides its employees with an environment conducive to achieving their goals for personal performance and career development.
Our employees are provided with competitive compensation packages (salaries, profit sharing, benefits and a defined benefit pension plan).
The benefit package is comprehensive and far ranging, including Extended Health, Dental, Life, AD&D and LTD, depending on experience.
Wawanesa provides a stable and rewarding environment for its employees in today’s challenging markets.