Agent(e) principal(e) des opérations (Inventaire)
Federal Public Service
11d ago

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Senior Operations Officer (Inventory)

Reference number : EXT18J-017629-000198

Selection process number : 18-EXT-EA-SL-1018248 Global Affairs Canada - Emergency Operations - CSW


Assignment, Secondment, Acting, Indeterminate, Specified Period, Deployment

Closing date : N / A

Who can apply : Persons residing in Canada and Canadian citizens residing abroad.

Important messages

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies.

As positions become available, applicants who meet the qualifications may be contacted for further assessment.


Applications submitted by email will not be accepted. You must apply on-line through

To apply, you do not need to provide a cover letter. You must provide a résumé and answer some pre-screening questions online.

When answering the pre-screening questions for the education and experience requirements listed under "essential qualifications" and "other qualifications", you must provide specific examples to clearly demonstrate how you meet the qualification.

We cannot make any assumptions about your experience. Simply saying you have the required qualifications or listing your current duties is not enough.

Instead, provide concrete and detailed examples that clearly explain where, when, and how you gained the experience. We will only use your résumé as a secondary source of information.

If you do not clearly demonstrate you have the required experience, we will not ask for additional information and you may be screened out.

Your application in this inventory will be active for 180 days. A notice that your application is about to expire will be posted to the My jobs menu of your account 7 days before the end of your active period.

If you do not take action, your application will no longer be active and therefore no longer considered for this inventory.

  • Should your application become inactive while the process is still open, a notice will be posted to your account indicating that your application has expired;
  • you may select the link Update my Inventory Status to reaffirm your interest.

    Candidates who do not meet the essential experience criteria and who are eliminated in the screening phase can update their application in the inventory for another draw, but they will not be re-

    assessed unless 6 months have passed since they were last eliminated from consideration.


    The Emergency Watch and Response Centre at Global Affairs Canada is a central point of contact for Canadians traveling abroad who are in need of emergency assistance.

    The Centre deals with various types of emergencies ranging from wide-scale, such as natural disasters and civil unrest, to personal, such as illness, accidents or theft.

    Operations Officers of the Emergency Watch and Response Centre, which operates 24hrs per day / 7 days a week, must be willing to work in shifts to provide assistance and advice to Canadians.

    Operations Officers are responsible for monitoring travel advisories and world events that may have an impact on Canadian citizens abroad, and help coordinate Global Affairs Canada’s response to emergency situations.

    Intent of the process

    When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies.

    As positions become available, applicants who meet the qualifications, chosen randomly, may be contacted for further assessment.

    Positions to be filled : Number to be determined

    Information you must provide

    Your résumé.

    You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed.

    Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification.

    Failing to do so could result in your application being rejected.

    In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

    Education :

    ED1 - Bachelor’s degree from a recognized post-secondary institution.

    Experience :

    EX1 Recent* and significant* experience in providing services directly to the public.

  • Recent experience is defined as an experience of at least 3 years (consecutive or not) acquired in the last 5 years.
  • Significant experience will be assessed according to the complexity and scope of the service to the public. Applicants should provide clear, specific examples in their application.
  • EX2 - Experience in liaising with at least two of the following : internal stakeholders, external stakeholders, government department and / or agency officials.

    EX3 Recent experience in supervising employees.

    Recent experience is defined as an experience of at least 6 months (consecutive or not) acquired in the last 2 years.

    The following will be applied / assessed at a later date (essential for the job)

    Bilingual - Imperative (CCC / CCC)

    Knowledge :

    K1 - Knowledge of Global Affairs Canada (GAC) mission and mandate as it pertains to Consular Services.

    K2 - Knowledge of the organisational structure of GAC.

    K3 - Knowledge of the Privacy Act.

    Competencies : C1 - Strategic Thinking

    C2 - Leadership

    C3 - Client service excellence

    Abilities :

    A1 - Ability to communicate effectively orally.

    A2 - Ability to communicate effectively in writing.

    A3 - Ability to work under pressure.

    A4 - Ability to deal effectively with difficult clients.

    Personal Suitability : PS1 - Initiative

    PS4 - Team work

    PS5 - Effective interpersonal relations

    The following may be applied / assessed at a later date (may be needed for the job)

    Asset Experience :

    AEX1 - Experience responding and reacting to emergency calls in a call center.

    AEX2 - Experience working in a Canadian government office abroad.

    AEX3 - Experience working in a Federal / Provincial / Territorial Emergency Operations Centre.

    AEX4 - Experience in emergency management .

    Emergency management is defined as an event that impacts at least 6 or more individuals and requiring municipal and / or provincial and / or federal response.

    AEX5 - Experience providing training or coaching.

    AEX6 - Experience in the delivery of consular services in Canada or abroad.

    Operational Requirements :

  • Ability and willingness to work shifts, including weekends and statutory holidays in a 24 / 7 environment.
  • Availability to work overtime during the week and on weekends on short notice.
  • Ability and willingness to work in a shared workspace / office.
  • Conditions of Employment :

  • Reliability and Security : Secret
  • Ability and willingness to work shifts, including weekends and statutory holidays in a 24 / 7 environment.
  • Availability to work overtime during the week and on weekends on short notice.
  • Ability and willingness to work in a shared workspace / office.
  • Other information

    Reference checks will be sought.

    An interview will be administered.

    A written examination may be administered.

    Candidates must meet the essential qualifications to be appointed to a position.

    Acknowledgment of receipt of applications will not be sent; we will contact candidates when thescreening process is completed.

    Please identify clearly your substantive group and level and your employment status on your resume and / or application form.

    You must provide proof of your education credentials.

    Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

    Foreign educational credentials must be assessed by a recognized credential assessment service. If you have been educated outside of Canada, it is your responsibility to have your certificates and / or diplomas assessed against Canadian educational standards.

    For more information, please see the Canadian Information Centre for International Credentials (CICIC) at

    Communication for this process will be sent via email. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required.

    Candidates who apply to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email).

    The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are .

    The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments.

    If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.

    Information received relating to accommodation measures will be addressed confidentially.


    Preference will be given to veterans and to Canadian citizens, in that order.

    We thank all those who apply. Only those selected for further consideration will be contacted.

    Contact information

    Darius Bah - Human Resources Advisor Sarah-Lynn Laventure - Human Resources Assistant Date modified : 2018-12-13

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