Technical Support Specialist (Cloud)

OneSpan

Montréal, Quebec, Canada

4d ago

ONESPAN is a global leader in delivering trust, security, and business productivity solutions to the digital market. ONESPAN develops next generation technologies that enable more than 10,000 customers in 100 countries in financial, enterprise, government, health care and other segments to achieve their digital agenda, deliver an enhanced customer experience and meet regulatory requirements.

More than half of the top 100 global banks rely on ONESPAN® solutions to protect their online, mobile and ATM channels. ONESPAN’s solutions combine to form a powerful trust platform that empowers businesses by incorporating identity, fraud prevention, electronic signatures, mobile application protection and risk analysis.

OneSpan is looking for a Application Support Specialist for our e-signature solution to provide support to our on-prem customers.

Responsibilities :

Investigate and diagnose tickets to obtain resolution as quickly as possible

Document troubleshooting steps and resolution details

Become a OneSpan Subject Matter Expert (SME)

Verify resolution with end-users and resolve assigned tickets

Escalate & prioritize unresolved Incidents to 3rd line

Customer focus on Key Account Management

Attend troubleshooting calls

Required skills :

2+ years’ experience in a customer support environment

Bachelor in Computer Science or equivalent

Strong communication skills (written / spoken)

Well-organized with attention to detail

Must be local

The more of the following, the better : Operating Systems (Linux, Mac OS X, ) Databases (Oracle, MariaDB, MS SQL, ) Servers (Websphere, Apache, Weblogic, JBOSS, ) Web Services (Soap, REST, Groovy)Knowledge of programming Languages such as JAVA, C#Experience in Scripting (XML, HTML, JSON, CSS, XSLT) ITIL-Foundation Languages other than English

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