Lead Front Office
Vail Resorts
Whistler, BC, Canada
2d ago

Responsibilities

  • Embraces Lodging Ovation’s Leadership Best Practices and Mission to ensure an extraordinary vacation experience for all Owners and Guests.
  • Responds to inquiries and reservations requests for Owners in an efficient, professional and accurate manner
  • Establishes effective and efficient procedures for managing the relationships with Owners.
  • Maintains regular communication with General Manager, Front Office Manager, and OS Coordinator
  • Coordinate monthly, quarterly and yearly correspondence to Owners
  • Reports on calls from the Owners and any Owner issues
  • Take minutes at council meetings.
  • Attend all council, HOA, special and annual general meetings
  • Qualifications & Experience :

  • Strong communication skills, both verbal and written
  • Fluent in English
  • Energetic and positive attitude
  • Computer proficiency (Outlook, Excel, Word)
  • Detail oriented, well organized
  • Ability to work lead staff and also be a strong independent worker in a deadline oriented environment.
  • Front desk and concierge experience necessary
  • Having experience in dealing with FTL owners is preferred
  • For internal applicants : Please notify your Team Leader of your interest by the application. In order to be considered you must be a Team Member in good standing and have successfully completed your probation period.

    The budgeted range starts at otherCompensation . Actual pay will be adjusted based on experience.

    Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

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