Position Description Responsible for overseeing the daily activities of hourly associates on the Sales Floor, Front End, Freight, Delivery or Stocking departments.
Responsible for training, mentoring, and coaching employees. Also manages associate performance and ensures adequate department coverage through influencing scheduling.
Conducts activities appropriate for specific department including, but not limited to, ensuring merchandise is stocked, tracking and reporting relevant metrics, and monitoring project activity.
Maintains a safe and secure work environment by conducting daily safety reviews, noting hazards, keeping store areas clean and organized, securing doors and gates, and monitoring for potential theft or security risks.
Also responsible for providing superior customer service by assisting customers in locating, selecting, demonstrating, and loading merchandise.
Job Requirements Requires morning, afternoon, and evening availability any day of the week. Physical ability to move large, bulky and / or heavy merchandise.
Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
Minimum Qualifications High school diploma or equivalent. Experience with computer and web-based systems (e.g., email, web based applications, delivery / scheduling systems, online ordering systems, training).
PSA : Ability to travel between stores within market and work overnight and weekends as required AND Licensed driver with reliable transportation AND 2 years customer service or retail experience in a fast-
paced retail environment OR 1 year Lowe's store experience. Front End : 2 years administrative and customer service experience in a fast-
paced retail environment, including at least 1 year supervisory experience OR 1 year Lowe's store experience. Sales Floor : 2 years experience in a fast-
paced retail environment (e.g., big-box stores, food service, customer service experience), including at least 1 year supervisory experience OR 6 months Lowe's store sales floor experience.
Internet Fulfilment : 2 years relevant experience in a shipping / receiving environment (e.g., warehouse, distribution), including at least 1 year supervisory experience.
Installed Sales : 3 years relevant experience in a retail environment, including at least 1 year supervisory experience OR 1 year Lowe's store sales floor experience.
AND Reliable transportation to conduct job site visits. FF / Delivery & Delivery : Require valid state-issued driver s license and 21 years of age AND 6 months experience with in-
home delivery OR retail customer service experience. Freight Flow, FF / Delivery, & Night Stocking : 6 months of stocking / receiving / inventory experience.
Preferred Qualifications 1 year experience working in a retail store OR customer service position. 1 year supervisory experience including coaching / training and evaluating the performance of direct reports.
Various department-specific experience