HR Operations Program Manager
Dialpad, Inc.
Austin, TX, Vancouver, BC, Raleigh, NC
9h ago

Dialpad is the most modern business communications company in the industry. Our products range from conferencing calling, to phone systems to contact center solutions that are all built with the end-user in mind.

We allow workers to be productive from anywhere on any device and have moved all the power of an on-premise phone system or contact center to the cloud to be accessed and used by modern workers in today’s Work from Anywhere environment.

Who We Are

At Dialpad, work isn’t a place you go, it's a thing you do. We not only build products to enable the everywhere worker, but we also are everywhere workers.

With offices in San Francisco, San Ramon, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London and Bangalore, we truly believe in finding the best talent everywhere.

We also embrace the Work from Home movement and are just as happy hiring great talent from anywhere if they choose to work from home rather than in an office.

With $120 million in funding from ICONIQ Capital, Google Ventures, Andreessen Horowitz, Scale Ventures and other top VC’s Dialpad attracts top engineers from companies like Microsoft and Google, and every member of our team plays an essential role in creating dynamic products that enable workers to be productive from anywhere.

About The Role

Dialpad is looking for a full-time HR Operations Program Manager to help us build, manage and scale our global HR programs, policies and practices.

We are seeking someone who has a passion for getting things done, takes ownership, has great attention to detail, and is committed to being a valuable resource to employees throughout our growing organization.

This role will report to the Senior Manager, HR Operations.

At Dialpad, we believe that HR is an invaluable resource to the overall health of the organization. Our team cares deeply about employee experience and we work hard to help our teams, employees & leaders thrive beyond all expectations.

If you are passionate about employee experience, you want to be challenged and you want to work with a supportive, energetic and generally awesome team, then we’d love to hear from you!


  • Drive and own HR operational programs and initiatives from planning to delivery to ongoing management. HR operational programs will include global total rewards, compliance, country expansion, HRIS management, employment policy development, and other initiatives to support the People team & business needs.
  • Analyze market trends, monitor effectiveness and prepare recommendations for improvement for all global HR policies & programs while maintaining alignment with business goals
  • Design and implement global employee benefits, perks and wellness program
  • Support global employee compensation function and manage compensation cycles
  • Manage & own compliance activities and employment policies for all countries
  • Lead global expansion to develop processes, policies & programs in the new country
  • Design and manage reporting metrics and tools to inform business decisions to forecast and analyze program outcomes for all HR programs
  • Collaborate with and support the People Experience Team and stakeholders across the business to understand current processes and tools, and identify how to best elevate the employee lifecycle
  • Be the subject matter expert to employees, managers and leadership for all HR Operations programs
  • About you

  • You have at least 4+ years experience in an HR role, preferably with an emphasis in HR Operations
  • You thrive in a fast-paced startup-like environment. Previous experience working at a global technology company a plus
  • You have strong attention to detail
  • You have strong program / project management skills
  • You have strong interpersonal skills with the ability to listen and empathize with others and anticipate, respond, and pivot to the needs of the employees and business
  • You are a go-getter who can own a project with varying levels of instruction and run with it
  • You have a demonstrated ability to handle confidential information with total discretion
  • You understand employment laws and best practices
  • About Us

    Joining our team means collaborating with people that aren’t just passionate about their work but about Argentine tango, musicals, sushi burritos, comic books - you name it.

    Because if you’re going to redefine the status quo, you need a group of people hungry to do more, to see more, and be more than where they started.

    There is no idea too crazy and no task too small we work together to make things we’re proud of.

    Compensation & Equity

    Teamwork makes the dream work. We recognize that our dedicated team members are what make our success. That’s why we offer competitive salaries in addition to stock options.


    An apple a day keeps the doctor away - and it doesn’t hurt that we offer 100% paid medical, dental, and vision plans for all employees.


    We offer a monthly stipend to help cover your cell phone, home internet, and even gym membership costs.


    We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

    Office Meals

    Bon Appetit! Enjoy catered lunches, free snacks & drinks (both healthy and unhealthy - no judgment!)

    Location, Location, Location

    New York

    Bangalore. From coast to coast, our offices are nestled in active and growing downtown areas

    Dialpad is an equal opportunity employer; we believe in creating a community of inclusion and an environment free from discrimination or harassment.

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