Senior Manager, Special Accounts Management Unit, Canadian Commercial Banking
Toronto, Ontario, Canada
11d ago

The successful incumbent within the Special Accounts Management Unit will manage and control a portfolio of higher risk and / or higher dollar, more complex corporate commercial borrowing accounts, minimizing the Bank’s loan loss exposure and maximizing recoveries of principal, interest and costs.

  • They will also be responsible for;
  • Provide proactive account management, ensuring prompt attention is given to deteriorating risk situations, undertaking full responsibility for all required reporting / documentation
  • Able to multi-task and effectively balance various priorities to achieve timely resolution of all accounts within targeted, often tight, timeframes
  • Develop sound business practices to reduce the Bank’s loss exposure in higher risk and / or higher dollar, more complex accounts by tactfully and professionally developing a rehabilitation or exit strategy through seeking a co-
  • operative resolution, which may involve either repatriation, press out or liquidation

  • Enhance the Bank’s profitability by ensuring that interest rates and fee revenues are commensurate with increased risk & intensive monitoring requirements, ensuring these revenues are collected in all situations where it is feasible to do so
  • Able to handle sensitive issues by demonstrating the Bank’s values in a highly professional manner
  • Provide assistance with the development and implementation of projects and programs within SAMU
  • Represent a source of the Bank’s expertise for dealing with escalating risk situations, providing advice & guidance to other groups and coaching to other SAMU Account Managers on the job
  • Portfolio Management 15-20%

  • Monitor performance of the assigned portfolio under his / her functional supervision i.e. higher risk / higher dollar accounts, and more complex borrowing situations
  • Utilize his / her management expertise and credit knowledge to resolve financially challenged accounts by returning them to acceptable risk levels or alternatively developing and pursuing an exit strategy within an acceptable time frame eg, 2 years
  • Develop sound business practices to improve quality, liquidity and profitability in accordance with Bank policy
  • Account Management 50-60%

  • Accountable for the successful negotiation and execution of account strategies with the objective of minimizing the Bank’s exposure to loan losses and maximizing all recoveries, including respective professional fees & interest.
  • Develops alternative strategies and recommends appropriate action plans to Executives where appropriate, utilizing broad / diverse business knowledge and experience.
  • Promptly assess security valuations to determine any potential exposure or weaknesses in documentation and develop strategies to enhance the Bank’s security position whenever warranted / available
  • Develop & implement early action plans to minimize risk and the Bank’s exposure, ensuring actions are both cost-effective & dynamic to evolving circumstances.
  • Negotiate action plans with debtor and guarantors
  • Develop and maintain co-operative & professional business relationships with customers, professional advisors and other interested parties through forthright communication and influential negotiations i.
  • e. trust, openness, credibility

  • Deal effectively with competing priorities and be able to sort out conflicting or ambiguous information and reach informed recommendations or decisions
  • Proactively monitor performance of borrower(s) v / s targets, deadlines and overall action plan initiatives, including the performance of any professionals employed
  • Initiate & support the decision making process, ensuring any sensitive or substantive issues are communicated to appropriate levels in the organization
  • Team Training 10-15%

  • Provide coaching and on-the-job training for less experienced SAMU Account Managers i.e. stratum 2
  • Champion the buddy system’ to provide advice and mentoring to account managers and others throughout the portfolio management process
  • Actively participate in assigned projects, including the monitoring and dissemination of information
  • Professional Development / Expertise 10-15%

  • Participate in ongoing professional development for self
  • Keep up to date on financial services industry, new legislation and evolving case law as it impact security realization / insolvency related issues
  • Share expertise with others, providing coaching and advice to others within SAMU as well as in the Business Banking relationship groups, portfolio management groups and credit department
  • Develop and maintain effective, productive relationships with legal and insolvency professionals and other consultants / advisors within the commercial business community
  • Act as primary contact, both internally and externally, using knowledge and experience to effectively and professionally handle problems / queries
  • Provide relief as required for other Senior Managers, including the allocation of files / work within the localized area
  • Provide assistance to the National Director in the development and implementation of policy / procedural changes and budgetary / staffing allocations
  • Knowledge and Skills

  • Professional Accounting Designation (CA), CGA or CMA and / or M.B.A with a background in Business, Finance or Commerce.
  • At least 4-6 years practical credit, operations and insolvency experience (post qualification)

  • Demonstrated ability to deal with a wide range of businesses and industries and to communicate effectively and represent the Bank professionally with various levels both internally and externally
  • Bachelor’s Degree (4 years) in any discipline
  • Line Banker with 10-12 years practical credit, operations and insolvency experience
  • Excellent credit and analytical skills
  • Strong negotiation skills and ability to identify truly relevant matters
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