The technician will be primarily responsible for estimating and repair of Stanley Black & Decker products received in the service center.
The successful candidate will have a working knowledge of computers, use of repair equipment and repair techniques. The successful candidate will also uphold the Stanley Black & Decker image, philosophy and warranty policies.
KEY RESPONSIBILITIES :
Estimation and completion of repairs, including proper identification of SKU’s and parts needed
Processing of service work orders, logging, tracking, follow-up.
Provide over the counter repairs for Black & Decker, DeWALT, Stanley and Bostitch tools.
Provide technical assistance to distributors / end users / staff
Process customer requirements, parts, accessories, product through POS terminal and internal computer network (SAP / MGV)
Provide parts identification, product application, product information to customers by phone, counter, mail and fax
Verify and administer warranty on products through date codes, parts condition identification
Inventory control - ordering of parts and product SKU’s to maintain service levels at established inventory turns
Ensure courteous, knowledgeable and efficient service to all customers to maximize 100% customer satisfaction.
Coordinate and follow up with customer parts and tool orders
Make day-by-day operational decisions, and co-ordinate all processes such as cash controls; returns; warranty; paper routines, to comply with internal audit standards.
General service branch opening and closing responsibilities including cash registers and computers
Assist with shipping and receiving within the Branch
Graduate of a community college or trade school preferred
Compressor repair experience on equipment an asset
Experience in a service environment a must, preferably with power tool repair experience
Effective communication and sales skills, and experience in working directly with the public
Strong organizational skills, and ability to complete tasks in tight time frames
Knowledge of cash registers and computers, especially Microsoft Office, an asset