Service Technician - 1 Year Contract
Stanley Black & Decker France
Vancouver, British Columbia
2d ago

SUMMARY :

The technician will be primarily responsible for estimating and repair of Stanley Black & Decker products received in the service center.

The successful candidate will have a working knowledge of computers, use of repair equipment and repair techniques. The successful candidate will also uphold the Stanley Black & Decker image, philosophy and warranty policies.

KEY RESPONSIBILITIES :

  • Estimation and completion of repairs, including proper identification of SKU’s and parts needed
  • Processing of service work orders, logging, tracking, follow-up.
  • Provide over the counter repairs for Black & Decker, DeWALT, Stanley and Bostitch tools.
  • Provide technical assistance to distributors / end users / staff
  • Process customer requirements, parts, accessories, product through POS terminal and internal computer network (SAP / MGV)
  • Provide parts identification, product application, product information to customers by phone, counter, mail and fax
  • Verify and administer warranty on products through date codes, parts condition identification
  • Inventory control - ordering of parts and product SKU’s to maintain service levels at established inventory turns
  • Ensure courteous, knowledgeable and efficient service to all customers to maximize 100% customer satisfaction.
  • Coordinate and follow up with customer parts and tool orders
  • Make day-by-day operational decisions, and co-ordinate all processes such as cash controls; returns; warranty; paper routines, to comply with internal audit standards.
  • General service branch opening and closing responsibilities including cash registers and computers
  • Assist with shipping and receiving within the Branch
  • SELECTION STANDARDS

  • Graduate of a community college or trade school preferred
  • Compressor repair experience on equipment an asset
  • Experience in a service environment a must, preferably with power tool repair experience
  • Effective communication and sales skills, and experience in working directly with the public
  • Strong organizational skills, and ability to complete tasks in tight time frames
  • Knowledge of cash registers and computers, especially Microsoft Office, an asset
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