Job Summary : As the Catering Manager you will be the key contact for any clients wanting to book catering functions 30 days out and all rooms and catering details for conferences.
You will be responsible for responding to any inquiries within 2 hours of receipt or request and taking the booking through to its completion including all catering details, setting up room blocks, establishing a form of payment and a timely and through follow up with the client upon completion of the event to sure loyalty and check for future business with Pomeroy Lodging.
Some of the Catering Manager's duties are :
Creating long term relationships with customers to ensure repeat business
Processing all details of the event from beginning to end, processing all the information pertaining to the booking and distribute to all appropriate departments.
Achieving a target of 50% conversion ratio on all incoming inquiries.
Conduit and Liaison working on behalf of the customer to ensure all needs are met by communicating to the operations team the details of the event and room block, also working with accounting to ensure all appropriate billing and credit details are accommodated.
Acts and behaves in a manner that is aligned with the Organization’s Core Values and as team member realizes they are held to a high standard by all stakeholders.
Takes on other job related tasks as assigned.
Skills / Experience / Education :
Post-Secondary education in a Hospitality / Tourism related field
Minimum 3 years’ experience in hotel catering / sales, additional experience in the hospitality industry an asset.
Food and beverage experience and proven ability to plan and execute events effectively with a strong sense of detail.
Knowledge of current hospitality industry trends.
Good sales skills with overall attention to detail and organization.
Some experience on the convention / banquet floor is also an asset.
Detail orientated and able to multi-task and handle multiple priorities effectively.
Strong presentation and communication skills.
Working Conditions :
This position will be based in a fast paced office environment. It will demand the ability to multi task and keep organized with the main focus being on incoming calls.
Booking catering only functions which are more than 30 days out and all details rooms and catering for conventions or large groups.
Office hours will be Monday to Friday approx. 8am to 5pm
Attend start of any social functions or meetings to meet with the convenor and ensure a smooth
Achieve group rooms and catering revenue targets as determined by the annual budget
Attend all sheet and F&B meetings