Staff Housing Supervisor
The Sun Peaks Grand Hotel & Conference Centre
Sun Peaks, BC
4d ago

Role Proposition :

Do you love hiking, biking, and golfing in the summer? We are immediately hiring a Staff Housing Supervisor to join our fantastic team.

Are you a people person with strong communication skills? As a vital member of the Sun Peaks Resort HR team, the Staff Housing Supervisor reports to the Director, Employee Experience, HR, and works closely with other members of the HR team and the Staff Housing committee.

Do you have experience in property management and client relations? The Staff Housing Supervisor oversees all staff accommodation through Sun Peaks Resort LLP, with specific day-to-day property operations of all buildings.

This role has primary responsibility for delivering all aspects of our staff housing experience to the 600+ residents we house each year across our winter and summer seasons.

This position includes free accommodation and ensures each resident feels welcome, safe, and comfortable within staff housing.

The Staff Housing Supervisor role will manage ongoing resident relations and ensure the well-being of all residents employed by Sun Peaks Resort and the Sun Peaks Grand Hotel.

You will also work collaboratively with the HR team to bring best practices and recommendations for ongoing improvements related to staff accommodation operations and policies and procedures.

If this sounds like the right fit for you, fill out an application to work, live and play where you belong.

Accountabilities :

  • Oversee all staff check-ins and check-outs for all staff accommodation buildings and cover for Staff Housing Coordinator on days off.
  • Implement tracking documents to ensure the team can support each other on days off.
  • Optimize the overall staff housing experience for residents, including streamlining the booking process and managing the expectations of incoming residents before arrival.
  • In collaboration with HR (aligned with job offers requiring staff accommodation) and facilities, manage staff unit allocations, aligned to departmental bed allocations and intake requirements, making recommendations for unit assignment, and maintaining bi-weekly updates to the floor plan.
  • Update floor plans routinely by cross-referencing with the job offer tracker.
  • Work closely with the SPR / SPG payroll administrators regarding all types of staff housing payroll deductions. Ensure all processes and information inputs are correct for accurate deductions / adjustments related to staff housing (Alpine Connect Form updates).
  • Conduct bi-weekly inspections of resident units.
  • Maintain and update resident warning and fine tracker, notify payroll of fines, and issue notices to residents using approved templates.
  • Notify stakeholders and their respective department managers accordingly. Liaise with security to confirm the accuracy of reports.

  • As the owner of all resident communications, review and update all templates and documentation on at least a seasonal basis, ensuring updates before new season employee intake (March for Summer and July for Winter) to include website, handbook, and other communication templates.
  • Process room move requests and arrange necessary moves with approval of The Staff Housing Committee.
  • Maintain and update Bed Allocation Summary, Floor Plans workbook, and Infraction Tracker, and use SharePoint as a collaborative space to manage all shared documents related to staff housing.
  • Ensure residents are responded to within 48 hours, and all enquiries dealt with appropriately.
  • As a vital member of the Staff Housing Committee, attend and chair all weekly Staff Housing Committee meetings, sharing occupancy data each week and reporting on any building or resident issues requiring escalation.
  • Ideal Candidate :

  • 5+ years’ experience in a similar role in property management, hospitality and / or guest relations.
  • Strong interpersonal skills with a high level of service orientation.
  • Well organized with the ability to multi-task and attention to detail.
  • Effective written communication skills across different media types, including policies, reports, memos and process documentation, and websites.
  • Influential skills to work collaboratively across teams and departments.
  • Proficiency in Microsoft Office.
  • Must be able to lift 50 pounds (23kg).
  • Willing to work to a non-standard work week (to include partial weekends and evening hours no night shifts).
  • A sneak peek into some of the perks and benefits our Full-Time employees enjoy :

  • Free Accommodation (taxable benefit)
  • Full access Winter / Summer Season Lift, Trail and Golf passes
  • 3 weeks of paid vacation
  • Dining discounts within our hotel & resort outlets
  • Benefits plan and additional wellness components, including Health Spending Account and EFAP
  • Eligibility for our Pay for Performance’ incentive bonus program (after the qualifying period), awarded to our top performers
  • Participation in the RRSP and matching DPSP programs
  • Retail discounts in Resort owned outlets
  • Reciprocal programs with partnering hotels
  • Friends and family hotel rates
  • Continued professional growth and development opportunities
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