Sr.Manager Reliability, Availability & Maintainability (RAM)
Montreal, QUEBEC, Canada
1h ago

Sr.Manager Reliability, Availability & Maintainability (RAM)

Job Summary

The Manager RAM Sr. provides strategic and operational leadership to the Operational Technology RAM team. The overall team mandate is to ensure that solutions developed by Operational Technology (OT) have attributes of high robustness, reliability, and availability as measured by field RAM Key Performance Indicators (KPI’s).

The technologies used in the OT solutions are primarily distributed digital control systems, communication networks, Global Navigation Satellite Systems (GNSS), embedded and virtualized computing.

This role engages with other railroad technical teams, and industry organisations such as Transportation Technology Center Inc.

TTCI) and regulatory organizations such as the Federal Railroad Administration (FRA).

Main Responsibilities

Leading Others

  • Provide a positive and welcoming onboarding experience to all new employees by ensuring they have access to the tools and resources needed to fulfill the requirements of their job
  • Recognize employee milestones (service awards, retirements, etc.) as well as significant contributions and enhanced responsibilities
  • Focus on communications and foster collaboration by regularly providing updates to teams about ongoing initiatives and encouraging teams to work together to accomplish common goals and learning
  • Manage employee performance by ensuring employees who are not meeting expectations are identified and supported through the performance improvement process
  • Create and enable a positive and engaging work environment by ensuring individual strengths are uncovered and leveraged through frequent and focused conversations - collaborate, coach and build connections with employees
  • Participate in succession planning by contributing to the yearly talent review cycle by identifying employees with the potential to move up the management and expertise paths
  • Support employee development by having regular career conversations with all employees (documented and tracked) and supporting them in reaching their career goals
  • Ensure knowledge is preserved through cross-training for key skill sets in the team (knowledge transfer).
  • RAM Practice Development

  • Establish best-in-class RAM processes, methodologies, and tooling
  • Follow industry developments for RAM analysis techniques and methodologies, with a focus on expanding team capability for emerging disciplines such as software reliability for embedded applications and virtualized datacentre applications
  • Define a roadmap for leveraging the OT Data Services platform to measure RAM field data to produce KPIs and drive operational improvements
  • Raise the RAM capability of the CN vendor ecosystem through partnerships with vendors, CN vendor management processes, and through TTCI RAM initiatives
  • Develop quick turnaround proof-of-concept projects to prove demonstrate the validity of new methodologies. Institutionalize the successful new practices.
  • Initiatives & Assignation Management

  • Develop a capacity versus demand management system to be able to provide RAM support to all the initiatives requiring it.
  • This will primarily be solutions developed by OT, but could also be activities from other CN organizations and businesses

  • Develop and evolve as required, a business process for projects and products to engage with the RAM from technical and planning perspectives
  • Allocate RAM resources to projects based on priority and business value
  • Ensure RAM team adherence to established OT processes
  • Develop and evolve as required, a business process for governance of RAM data driven decisions and action plans. Assign resources and drive plans based on outcomes from the governance process.
  • Working Conditions

    May require occasional business travel.


  • Minimum 15 to 20 years of overall work experience in hardware development, software development and reliability analysis, preferably in telecommunications, aerospace, or rail industry, with accountability for reliability-availability-maintainability field performance
  • Minimum of 5 years of experience in a managerial role, leading teams of 10+ individuals in a technical context, with accountability for workforce planning and budget.
  • Education / Certification / Designation

  • Bachelor's degree in Electrical Engineering, Computer Science, Computer Engineering or equivalent degree or experience
  • PMP / PMI certification (Asset).
  • General Skills and Competencies

  • Set goals aligned with CN’s plan and assume responsibility for obtaining results
  • Communicate effectively both orally and in writing; Adapt to the audience
  • Be inspirational and innovative
  • Develop collaborative relationships with others, communicate relevant and timely information
  • Possess problem solving skills and ability to manage time and priorities
  • Be able to effectively communicate verbally and in writing; adapt to audience
  • Demonstrate courage to take action : use judgment in making decisions and make difficult, timely decisions.
  • Technical Skills / Knowledge

  • Detailed knowledge of hardware design, software design and system design within a high availability product sector
  • Detailed knowledge of system requirements definition / design
  • Detailed knowledge of high availability reliability program development
  • Detailed knowledge of FEMCA, HALT / HASS, MTBF calculation and familiarity with industry BOM databases (such as Telcordia)
  • High availability R&D product design background in hardware, software and reliability
  • Modelling to prove the correctness of the system design and reliability
  • Rail industry operations (Asset).
  • CN is an employment equity employer and we encourage all qualified candidates to apply. We thank all applicants for their interest, however, only candidates under consideration will be contacted.

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