Operations Management Trainee
Ryder
CONCORD, ON, CA
1d ago

Requirements / Exigences

  • Bachelor's degree is required
  • Relocation within the region at the conclusion of the training program is required
  • Strong PC skills, to include spreadsheet and word processing software packages required
  • Two to five (2-5) years of customer service experiience, to include issues resolution, required
  • Leadership experience highly desired
  • Acute attention to detail
  • Ability to communicate effectively, both verbally and in writing
  • Strong organizational, prioritizing, and multitasking skills
  • Proven ability to make good decisions in a fast moving environment
  • Mechanical comprehension highly desired
  • Strong interpersonal and influencing skills
  • Basic understanding of business finance, controls, and metrics
  • Responsibilities / Responsabilités

  • Customer Service :
  • Responsible for the customer relationship activities for a specific shift by providing quality customer interface, proactive customer management, issue resolution, and customer satisfaction
  • Ensure accurate PM scheduling and follow up, breakdowns and vehicle status updates; oversee technical assignments and for efficiency, training, and flexibility
  • Coordinate with the rental department to ensure maximum utilization without compromising lease customers
  • Partner with Sales staff on customer calls for new business and increased customer satisfaction
  • Accountable for coordinating with Maintenance, Asset Management, Sales and Marketing to ensure customer satisfaction
  • Manage running costs and maintenance overheads
  • People :
  • Effectively develop and lead employees for a specific shift to increase productivity and morale
  • Select new talent, assess skills and developmental opportunities, and sets goals for individuals on the team
  • Support and build knowledge with the location's leadership team for future Succession Planning
  • Work Flow Management :
  • Ensure branch productivity through effective work scheduling and planning specifically around preventative maintenance, repair campaigns, and OOS vehicles
  • Accountable for coordinating with rental counter to identify repair requirements, available substitute units and vehicle wash requirements
  • Ensure appropriate use of outside repair with vendors and customers
  • Location Management :
  • Lead execution of parts inventory management process to include : physical inventory, parts ordering, receiving, stocking, managing purchase orders and parts invoices, and coordinating parts pick-up and delivery
  • Work closely with inventory planning team for changes to min-max levels
  • Ensure a safe and productive operation through proper implementation and administration of company policies and procedures
  • Review, analyze, and proactively develop steps to attain maintenance metrics
  • Create and execute action plans for continuous improvement to align with quality objectives Financial Management
  • Financial reporting and cost control related to maintenance and asset management
  • Manage running costs and maintenance overheads
  • Apply
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