About Spring Financial
Founded in 2014, Spring Financial has spent the last 6 years simplifying the lending process for millions of Canadians facing all types of financial circumstances.
Spring offers a growing range of financial products and services which currently include personal loans, mortgages, credit cards and secured loans - all of which are made available to Canadians without having to visit a branch! Spring is part of the Canada Drives Group of Companies.
Together, the Group provides services to over 1 million Canadians each year. To learn more about the brands in the Canada Drives Group please visit : .
We are high energy entrepreneurs who operate with a real sense of urgency. We have created some of the best in market products and sales processes allowing millions of Canadians to get access to financing online, via text or over the phone all from the comfort of their own home! To learn more about our products please visit our website here : .
We offer an unmissable opportunity for an ambitious candidate to step up and fast-track their career growth! We are firm believers in developing our own talent and promoting from within.
Come and discover your potential at Spring Financial!
NOTE This is a remote, full-time permanent, work-from-home position and is open to all applicants from across the lower mainland.
Once hired we will provide you with everything you need to do your job.
What you will be doing :
As a Client Care Representative, you will be part of the team that takes care our existing portfolio of Spring Borrowers.
In this critical front-line role, you will be tasked with handling all types of borrower inquiries through multiple channels including inbound and outbound phone calls, text messages, emails and online chats.
Job activities are as follows :
What you need to succeed :
The Client Care Representative position is a customer-facing job that involves aspects of both traditional customer service roles and customer education and retention type roles.
Candidates applying for this position should be comfortable dealing with situations in which customers can be upset or passionate from time to time.
Other job responsibilities include :
You will need to learn and be proficient with these systems quickly.
If technology scares you this is not the right fit.
What we offer :
We are offering you an entry level job at one of the most exciting and fastest growing companies in Canada. The majority of our managers started in a similar role and similar wage and now play key roles and are high earners in a growing company - we are big believers in promoting from within and developing our own talent.