Responsible that the physical condition of the property is maintained to the SKPM standards. Responsible for all facilities service, repairs and leasing.
Operate within our standards of safety, high quality customer service and efficient operations.
Main Responsibilities and activities
Tenant Relationships :
Maintain strong relationships with the tenants that reflect admirable customer service.
Ensure prompt service to tenants and prospective tenants.
Reasonably enforce the landlord's rules and regulations.
Information & Relationship Management :
Provide information about vacant suites to prospective residents and other relevant parties. Answer any questions from (prospective) residents in person, by phone and e-mail in a timely, pleasant and informative way.
Schedule appointments with prospective residents, build a relationship and show vacant suites.
Fill out guest cards and daily traffic report. Report final results on a weekly basis to office administration.
Follow up with completed guest cards for prospective tenants.
Promote tenant retention by communicating effectively with existing residents and ensure, in close cooperation within the Property Management team, that reside issues are dealt with.
Leasing & Lease Administration :
Provide prospective resident with the rental application form. Fill out application form on behalf of applicant collecting all necessary documentation.
Check identity of prospective resident.
Conduct credit check and employment verification and Landlord checks where required.
Collect the First Month and Last Month Rent and process rental application.
Prepare Tenancy Agreement based on REMS information.
Schedule Tenancy Agreement signing appointment with resident(s) and have Tenancy Agreement signed by all relevant parties.
Notify applicants of the status of their application within two business days of completion.
Return all monies to 'declined' applicants as per company policy.
Organize and administer the residential referral program.
Record all leased units, including vacate date, date leased and move in date (Incentive Program).
Maintenance & Repairs :
Supervising trades and suppliers and coordinate all facilities service and repairs pertaining to building and related equipment.
Respond to all facility emergencies in a timely manner.
Investigate all requests for repairs in a timely manner of receiving a written request.
Ensure that the building and its environment is clean.
Supervise cleaning, snow removal and landscaping operations. Assist if needed.
Prioritize and conduct minor repairs (plumbing, lighting, etc).
Thoroughly clean lobbies, laundry room and washroom, elevator cab, garbage chute and garbage rooms, including mopping and vacuuming of all floors, runners and furniture using designated chemicals, supplies, and equipment.
Cleaning, and wiping of all windows, doors, trims, baseboards, walls, floors in the common areas, including the tops of washers and dryers.
Dust all lobby area light shades, table tops, picture frames, and elevator fans.
Clean and polish all stainless steel.
Ensure that all life safety systems are inspected as scheduled and that they are in working order.
Inspect boiler and electrical rooms on a daily basis.
Inspect all sidewalks and driveways during winter season and correct any hazardous conditions.
Work in close cooperation with tenants, vendors, contractors and Manager Capital Projects.
Minimum High school degree (Grade 12 / 13).
Preference : 3 to 5 years of technical and practical experience.
Preference : Previous experience as Resident Manager.
Skills and abilities
Actively support SKPM's values of : Honesty, Integrity, Trust & Respect
Motivated to learn more and grow within this position.
Looks for ways to improve processes.
Strong customer service orientation.
Patient with the ability to listen to others.
Has a high tolerance to stress.
Respectful of and compliant of rules and regulations (especially concerning safety).
Sound judgment & decision making competencies.
Strong planning and organization.
Attention to details.
Special Requirements :
Ability to stand and walk for extended periods. Ability to frequently stop, bend, and kneel. Ability to lift and move objects weight up to 50lbs.
Work is performed both indoors and outdoors in a variety of environmental conditions.
Thank you for your interest in Sterling Karamar Property Management.
Please note that applications from all interested individuals are appreciated; however, we will only contact candidates that are selected for advancement.
Sterling Karamar Property Management values diversity in the workforce and is an equal opportunity employer. We welcome and encourage applications from people with disabilities and offer reasonable accommodation upon request for candidates taking part in all aspects of the selection process.