Implementation Manager

Alquemy

Mississauga, ON

3d ago

Responsibilities :

Facilitate the on-time completion of special projects dealing with food service technology and retail mobile applications, working with a wide range of internal and external stakeholders

Act as a liaison between vendors, Project Manager, Developer Lead, and other internal stakeholders during the implementation process, including facilitating meetings, documentation of requirements, and timely follow up.

Manage and develop a comprehensive implementation project plan for each new client. Validate goals and timing with all internal and external constituents

Ensure a collaborative and partnered relationship with all internal and external stakeholders

Apply a consulting approach to build, define and implement new solutions and strategies

Be able to wear multiple hats. Manage multiple projects, act as a Business Analyst with an innovation mindset, Process Analyst

Project managing from business process definition right through to implementation and delivery, serving as a point of contact for data validation processes and fulfillment regarding configuration or conversion issues throughout the implementation life cycle

Able to effectively communicate project deliverables related to client implementations and work with all necessary cross-functional teams.

Education and Skill Requirements :

College or University degree in Business Administration, Computer science, IT, Engineering or similar fields

5+ years of experience in technical implementations, business analyst, consulting, or project management roles

Ability to work independently, great attention to detail

Ability to strategize while managing multiple projects

Strong client relationship management skills

Proactive, assertive, and collaborative contributor

Excellent verbal and written communication skills with internal as well as external constituents

Entrepreneurial with a self-starter mindset

Proficiency in Microsoft Office (Word, Excel, PowerPoint) and MS Project; capable of learning new technology quickly

Experience with food service technology, retail mobile applications or NFC / beacon technology is a plus

PMP certificate is a plus

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