Administrative Assistant, Learning, Evaluation, and Practice Incentives
Doctors of BC
Vancouver, BC, CAN
4d ago


At Doctors of BC our vision is to promote a social, economic, and political climate in which members can provide the citizens of BC with the highest standard of health care, while achieving maximum professional satisfaction and fair economic reward.

  • Named the #20 Best Workplace™ in Canada for 2020 and specially recognized as being a Best Workplace™ for Women, Inclusion, and Giving Back;
  • it's our people and the spirit they bring to the workplace that makes us such a great place to work!

    Together, we make a difference so our doctors can make theirs. Join us Today!

    DEPARTMENT : Engagement Quality & Improvement

    EQI is comprised of separate sub-departments falling under the same umbrella : Primary & Community Care Transformation, Learning Centre of Expertise, Quality Impact Centre of Expertise (COE), Engagement Centre of Expertise (COE) and JCC Secretariat.

    EQI works in large part to support the Joint Clinical Committees (JCCs) : General Practices Services Committee (GPSC), Shared Care Committee (SCC), and Specialist Services Committee (SSC).

    Driven by collaborative relationships between the Ministry of Health and Doctors of BC and captured under the Physician Master Agreement, they are a group focused on developing and leveraging relationships, sharing knowledge and lessons learned and working together towards common goals to support improved patient outcomes, increased professional satisfaction and decreased system costs.

    THE TEAM : Learning, Evaluation, and Practice Incentives

    The Primary & Community Care Transformation Team provides leadership, partnership, networking and project management support to establish Patient Medical Homes, Primary Care Networks and Team-Based Care through relationships with Divisions of Family Practice, Health Authorities and First Nations, and direct supports to physician practices.

    Within the Primary & Community Care Transformation team, the Learning, Evaluation and Practice Incentives Team leads the design and implementation of GPSC’s learning and evaluation strategy, and the development and management of family practice incentives to facilitate physician participation in primary and community care transformation.

    THE JOB : Administrative Assistant, Learning, Evaluation, and Practice Incentives

    Reporting to the Senior Manager, Learning, Evaluation, and Practice Incentives, the Administrative Assistant provides all administrative support to the Senior Manager, the GPSC Family Practice Incentives team, and the Evaluation team.

    The main responsibilities of this role are monitoring and responding to the GPSC incentives and Evaluation inquiry lines (phone and email), serving as back-up to monitor and respond to queries on GPSC billing, managing and improving documentation (including decision logs, meeting minutes, agenda packages, financial tracking), scheduling and supporting meetings (including billing education webinars, team meetings, sub-committee meetings), processing payments, coordinating the completion of standardized reports, and providing general administrative support to initiatives, projects, and working groups.

    The Administrative Assistant will be designated as the team’s webinar host, tasked to set up and facilitate a variety of webinars.

    This role requires someone who has outstanding attention to detail, possesses strong interpersonal skills and diplomacy to communicate with staff across the organization, diverse sub-committee members, physicians and Divisions of Family Practice.

    This position is expected to have excellent communication, teamwork and multi-tasking skills and an ability to work to deadlines in a fast-paced environment.

    The administrative assistant is proactive in helping the team keep to deadlines and anticipates administrative challenges and finds ways to address them.


    Building Relationships :

  • Establishes and maintains relationships with peers and contacts with access to information and to key business partners
  • Seeks and shares information and advice on how to get things done and who to involve
  • Communication for Results :

  • Converses with, and writes to, peers in ways that support transactional and administrative activities
  • Explains the immediate context of the situation, asks questions with follow-ups, and solicits advice prior to taking action
  • Initiative :

  • Seeks out new challenges that require low to occasionally moderate risk taking and receives authorization from manager prior to acting
  • Determines the resources, team support, and technical needs necessary to enable success and procures them
  • Keeps responding to the challenge in spite of obstacles and setbacks
  • Problem Solving :

  • Solicits input in gathering data that help identify and differentiate the symptoms and root causes of defined problems.
  • Suggests alternative approaches that meet the needs of the organization, the situation, and those involved.
  • Resolves problems and escalates issues with suggestions for further investigation and options for consideration as required.
  • Thoroughness :

  • Follows and adheres to organizational systems that result in multiple routine yet critical activities to be identified and completed on time.
  • Renegotiates priorities as necessary.
  • Solicits feedback on performance in new tasks.
  • Sets improvement standards to reduce errors, omissions, and oversights.
  • Doctors of BC Team Member :

    Approaches work with a collaborative spirit recognizing we are better together. Embraces change, provides excellence in service and is accountable for their results and helping others achieve theirs.

    Does the right thing, not the easy thing. Speaks openly and honestly to tackle tough challenges and enrich relationships.

    Balances hard work with fun and is genuinely friendly and committed to other’s well being.


  • Post-Secondary Certificate or Degree with a minimum of 4 years related work experience; OR an equivalent level of related work experience, education and / or training may also be considered
  • Excellent writing skills and proven ability to develop clear, concise and comprehensive written communication
  • Excellent judgment in setting priorities, identifying issues and determining action required when working under pressure and deadlines
  • Superior interpersonal, oral communication and relationship management skills
  • Adept at balancing major concurrent tasks and projects
  • Proven ability to respond to a wide variety of issues and deal with unclear situations and conflicting demands, and to seek leadership direction and support with priority setting when needed
  • Excellent computer skills using Word, PowerPoint, Outlook and Excel
  • Demonstrated ability to work independently and as a member of the team
  • Doctors of BC thanks all applicants; however, only those selected for an interview will be notified.

    Doctors of BC celebrates diversity, challenges inequality and is committed to sustaining an inclusive and diverse community.

    We do not discriminate against any applicant regardless of age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, socio-economic background, political beliefs and affiliations, family circumstances or other irrelevant distinction.


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