Territory Manager
Lafarge Canada
Toronto, ON, CA
6d ago

Why work for Lafarge?

Lafargein Canada is proud to provide construction solutions in the buildings, infrastructure and industrial segments. These solutions are built with high performance products from our cement, aggregates, ready-mix concrete, asphalt and road construction, and concrete products divisions.

From the use of alternative materials and recycling to renewable energy, Lafarge's focus is to develop innovative products that can contribute toward sustainablyconstructed building solutions.

Lafarge takes personal growth and developmentto heart, and provides resources for our employees to take control of their own careers.

Through our commitment to communities, to the health and safety of our employees and their families, or through the many volunteer hours of our employees, Lafarge demonstrates our care for people.

If you want to work in an environment that values hard work, entrepreneurship, and collaborative teamwork, Lafarge is for you.

Building Better Citiesis what we do. Come Build a Better Careerwith us! More information can be found at .


The Territory Manager (TM) is responsible for aggregate sales & marketing in a defined geographic area of a market. This individual has clearly defined sales and marketing objectives and accountabilities.

These include a detailed budget for his / her territory outlining monthly sales expectations by plant, product, and customer / customer segment.

The TM is responsible for all aggregate sales & marketing activities in his / her territory or customer segmented. This includes customer relations, project management and systematic collection of market intelligence (i.

e. competitor activity, fixed plant supply, bid tracking).

The TM works closely with his / her fellow TMs, Customer Service & Logistics Manager, Market Analyst, Plant Managers, Materials Performance (Quality), Customer Service Team (i.

e. Inside Sales & Dispatch) and Credit & Collections personnel. TMs coordinate closely with other product line personnel to ensure effective customer and market coordination.


Safety : Ensures all aspects of his / her role are executed in a safe manner. Ensures vehicle is operated and maintained according to best practices.

  • Obeys safety guidelines when on construction sites and Lafarge operations;
  • Results : This role will be responsible for achieving volume / share and price objectives for his / her territory;
  • Strategy : Assists in the formulation of sales & marketing strategies, especially for the assigned territory. Executes the strategies as defined;
  • Customer Management : Identifies and understands current and unmet needs for existing and potential customers and translates into sales opportunities.

  • Understands, communicates and captures the value of products and services to the customer. Establishes effective relationships with the customers;
  • based on quality products, services and convenience. Determines the volume, price, freight and other supply-related details for existing and potential customers (and customer segments);
  • Competitor Activity : Identify the source of competitive supply into the respective territory. Understand and communicate the quality of products, services, and resources employed by relevant competitors.

    Continuously monitor competitor activity, communicate and recommend any necessary actions, Logs any and all competitor contacts in the Competitor Contact Report (CDD).

    Market Activity Management : Proactively track and manage construction activity in the territory. Understand existing product specifications, identify and recommend opportunities.

    Identify relevant issues that may affect product supply. Understand Lafarge’s current market position and continuously monitor the same.

  • Represent Lafarge on industry-related committees & associations;
  • Forecasting : based on backlog and market intelligence, develops accurate forecasting and action plans to meet targets. Tracks and interprets market indicators (i.

  • e. construction starts, building permits, housing sales) in order to understand key drivers of aggregate demand;
  • Vertical Integration Coordination : TMs coordinate closely with other product line personnel to ensure effective customer and market coordination;
  • Communication & Coordination : Document & communicate customer complaints and work with the Customer Service team to ensure they are addressed in a timely and effective manner.

  • Communicate when Lafarge exceeds customer expectations. Work closely with Customer Service, Materials Performance, Sales, Operations and other internal personnel to promote an effective work environment;
  • Administration : Responsible for generating right-first-time invoices through effective utilization of the quotation / billing system Sales Force and SAP, utilization of various sales tools (i.

    e. zone maps, systematic pricing ) and coordination with other sales and customer service personnel. The TM will directly enter quotations and perform error resolution at the quote level.

  • He / she documents market information and distributes accordingly, prepares required reports in a concise and timely manner and assists in credit and collections;
  • AR / Collection : The TM is ultimately responsible for customer account aging.

    Specific Accountabilities :

  • Achieving the target weekly number of customer, prospect and influencer visits, action plan establishment and fulfillment;
  • Achieving the annual milestones of budgeting, customer targeting, and territory strategy development and execution;
  • Achieving volume, price and other territory-specific objectives;
  • Collecting market intelligence and thoroughly understanding the aggregate market in the assigned territory;
  • Developing effective relationships with our key customers;
  • Identifying and implementing One-Lafarge initiatives that succeed in differentiating Lafarge from the competition;
  • Performing effective administration in order to ensure right-first-time invoices and communicate in a professional and concise manner;
  • Sales forecast accuracy, sales data compilation once a year in Q1 for CID, territory and or segment;
  • AR / collection in a timely manner.
  • Relationships with Other Positions :

  • Reports to the market area Commercial Manager
  • Works closely with other Territory Managers, Customer Service & Logistics Manager, Customer Service team, Marketing Analyst, Materials Performance Manager, Plant Managers, and Credit & Collections personnel.
  • Dimensions

  • East GTA commercial market ambition of 4.0-4.5 Million MT
  • East GTA TM Accountability of 1.0-1.5 Million MT
  • 40+ Key Customers, 200 market customers
  • Multiple product sources and geologies
  • Qualifications

    Education & Work Experience :

  • An undergraduate degree in business or engineering technology, or significant industry experience.
  • Knowledge of construction industry is an asset, but not essential.
  • 5+ years of relevant work experience.
  • Knowledge & Skills :

  • Strong customer focus.
  • Results oriented. Disciplined and process-oriented.
  • Excellent people skills able to develop effective working relationships internally and externally.
  • Strong work ethic. Strong problem solving and analytical skills.
  • Effective computer and systems skills.
  • Job-Specific Competency Profile (Lominger) :

  • Business Acumen
  • Customer Focus
  • Drive for Results
  • Integrity and Trust
  • Interpersonal Savvy
  • Peer Relationships
  • Problem-solving
  • Why work for us?

    Working for Lafarge offers a wide variety of career opportunities that utilize your abilities and skills to contribute to a better world.

    In addition to local and global developmental opportunities, we provide employees with competitive compensation, a comprehensive benefits plan, a health & wellness program with financial incentives, an extensive global e-learning platform and much more! More information can be found at :

    We thank you for your interest. Only candidates selected for an interview will be contacted. Lafarge is committed to the principles of employment equity and encourages the applications from women, visible minorities, and persons with disabilities.

    Lafarge Canada Inc. welcomes and encourages applications from people with disabilities. In Ontario, our organization / business is committed to fulfilling our requirements under the Accessibility for Ontarians with Disabilities Act.

    Accommodations are available on request for candidates taking part in all aspects of the selection process.

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