On Car Supervisor - Victoria
Victoria, British Columbia - CA,
1d ago

POSITION SUMMARY Manage the day-to-day dispatch and scheduling of delivery and pickup routes. Supervise, hire, train, recognize and discipline staff engaged in courier operations.

Provide leadership by co-ordinating the efforts of all employees toward continuous improvement and other emerging quality improvement initiatives.

Motivate staff toward service excellence and job security through increased revenue, cost-reduction awareness and high performance standards.

Develop and maintain programs that foster and enhance employee and customer relations. Support cross-functional initiatives as required.

Report and account for all safety, service, people, cost and revenue indicators for this operation. KEY ACCOUNTABILITIES Major Responsibilities :

  • Develop and maintain a stable workforce
  • Hire, train, motivate, recognize and discipline staff as required
  • Develop and enhance safety, quality, service and production programs
  • Analyze employee and customer-related surveys, analyze specific indicators in order to continuously improve relationships
  • Report on and account for all aspects of the operation
  • Maintain an effective administrative system - vacations and optional days, audits, employee records and files, seniority lists and all other required documentation
  • Investigate and report all injuries and auto accidents
  • Comply with all federally regulated health and safety and Labour Canada guidelines
  • Investigate and report all service disconnects or failures
  • Develop initiatives to reduce overall centre costs and increase revenue and production
  • Preload / Local Sort Operations :

  • Ensure appropriate staffing; hire and discipline as required
  • Train and retrain employees on job methods and safe work methods; ensure all a.m. packages are loaded as per load charts and methods, audit and document quality loads or disconnects as required
  • Work with non-union administrative assistants to process exception packages
  • On Road Operations :

  • Ensure appropriate staffing; hire and discipline as required
  • Train and retrain service providers on delivery and pickup methods, space and visibility and safe work methods
  • Train service providers on all products and services and new methods or services as required
  • Respond quickly to urgent service provider or customer inquiries as required
  • Audit and review all facets of service, production and customer concerns with service providers on an on-going basis
  • Audit and authorize all service provider timecards on a daily basis
  • Closing Operations :

  • Communicate with on-call dispatch service providers to ensure all pickups have been completed
  • Address and resolve all service provider or customer inquiries as they arise
  • Conduct extensive claims audits on pickup package and load condition quality
  • Work with unload and car wash staff to ensure all package load and unload methods are followed and package car lineup is accurate
  • Work with non-union administrative assistants to process exception packages and maintain DIAD system information
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