Dental Receptionist - Cool Aid Dental Clinic
Victoria Cool Aid Society
Victoria BC, CA
5d ago

This is a uniqueopportunity to join an innovative not-for-profit, in an environment thatis committed to promoting continuous learning, creativity and collaboration.

The Cool AidDental Clinic works in association with the Victoria Cool Aid Society,providing full dental services for adults that have multiple barriers toaccessing dental care.

The dental reception position is a rewarding opportunityto work in the non-profit sector with an emphasis on providing affordabledental treatment for those who are on a fixed income or have Ministry coverage.

The receptionist will be a valued part of a cheerful team that is passionateabout making a difference in the community.

The DentalReceptionist works in a supportive capacity with other members of the dentalclinic team. Responsibilities include maintenance of client records, bookingappointments, billing, maintaining and balancing cash records, receiving andproviding information to clients and the public, understanding government andcarrier benefit guidelines and providing clerical support.

The successfulapplicant will have the ability to organize work, manage time and carry out theduties of the position with independence.

In addition, they will haveexperience in clinical or other settings that include clients who come fromdiverse ethnic and socio-economic backgrounds all while maintaining sensitivitytowards the needs of all patients.

Benefits :

We offer a rangeof 100% employer paid benefits including health and dental care covered at 100%for basic and 100% for prescription drugs and vision coverage for boththe employee and eligible dependants.

We also offer excellentin-house training covering all aspects of working with our clients and othercore skills, and are committed to providing our staff with a wide range oflearning and development opportunities.

This position is also entitled toaccrual of paid stat, sick pay, and three weeks’ prorated vacation.We also offer an employer matched pension plan.


  • Completion of Grade 12 plus a minimum of one year of dental reception or Certified Dental Assistant training.
  • Ability to manage both paper and electronic information effectively and communicate well both orally and in writing.
  • Experience that includes :
  • Familiarity with the Tracker system and / or other dental software programs.
  • Skills in assisting with sterilization would be an asset.
  • Excellent interpersonal communication skills and the ability to maintain good working relationships with colleagues.
  • Ability to function and work cooperatively with several dentists and as a member of an interdisciplinary team, and with members of the community.
  • Responsibilities :

  • Provides reception services for the dental clinic, including answering all phone calls, making appointments, taking and relaying message and booking appointments for referrals.
  • Confirms appointments on a daily basis; organizes charts for the day’s patients; enters and updates patient information.

  • Processes payments and insurance claims and forms, includingreceiving and recording payments for dental services and bulk insurance payments;
  • balancing and reporting the Daily Bank Deposit.

  • May assist with month end reconciliation and statistics.
  • Determines and confirms insurance benefits, explains insurability or costs to patients and assists with billing.
  • Performs clerical duties including organizingcurrent and dead files; maintains office supplies and performs other relatedduties when appropriate, including chairside assistance if qualified.
  • Communication and information sharing,participates actively in staff meetings, discusses inquiries for informationwith internal and external contacts, answers routine inquiries and refersquestions to the appropriate person if necessary.
  • Acts within the spirit and intent of theSociety’s Code of Professional Conduct.
  • Requirements

  • Complete the Ministry of Public Safety and Solicitor General Criminal Record Check.
  • Job Information

  • Hourly Wage Rate $25.13 - $27.16.
  • Work Location 713 Johnson Street - Cool Aid Dental Clinic.
  • Work Days and Times Monday Thursday 8 : 30am to 4 : 30pm, and Friday 8 : 30am to 3 : 30pm.
  • Weekly Hours 35 hours per week.
  • Union Exempt.
  • Benefits Eligible for 100% employer paid benefits including pension, health and dental care.
  • Job Type Permanent Full-time.
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