This position reports to the Manager - Customer Service.
Main challenges :
Ensure that the unit meets customer service standards while making the necessary corrections to approaches, policies and procedures
Take charge of clients by identifying and anticipating their needs and steering them toward electronic solutions (ABM or Internet) or the right advisor
Assist your superior in coordinating and distributing work
Replace your superior in his / her duties
Produce various documents, reports and analyses when requested to do so by team members
Establish personalized business relationships with clients and create an atmosphere of trust while being persuasive
High school diploma and three and a half years of relevant experience or College diploma and one and a half years of relevant experience Experience in sales and customer service Experience in coaching, an asset Knowledge of banking products and services Bilingualism (spoken and written) - English and French We strive to be an inclusive organization where all employees are valued.
National Bank stands out for its many initiatives to promote inclusion, making it a Canada-wide leader in diversity.
Please note that the work schedule may vary according to operational needs.