Senior Customer Service Representative
Banque Nationale
Montreal, QC, CA
1d ago

This position reports to the Manager - Customer Service.

Main challenges :

Ensure that the unit meets customer service standards while making the necessary corrections to approaches, policies and procedures

Take charge of clients by identifying and anticipating their needs and steering them toward electronic solutions (ABM or Internet) or the right advisor

Assist your superior in coordinating and distributing work

Replace your superior in his / her duties

Produce various documents, reports and analyses when requested to do so by team members

Establish personalized business relationships with clients and create an atmosphere of trust while being persuasive

  • Carry out various complex activities involving a need for expertise in order to adequately meet client needs
  • Negotiate agreements with clients and autonomously resolve situations involving clients
  • Act as a coach and expert within the team
  • The candidate needs to be able to identify all risks inherent to the Personal and Commercial Banking sector's activities.
  • High school diploma and three and a half years of relevant experience or College diploma and one and a half years of relevant experience Experience in sales and customer service Experience in coaching, an asset Knowledge of banking products and services Bilingualism (spoken and written) - English and French We strive to be an inclusive organization where all employees are valued.

    National Bank stands out for its many initiatives to promote inclusion, making it a Canada-wide leader in diversity.

    Please note that the work schedule may vary according to operational needs.

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