PSC Reception Clerk ON - Temporary - Full-Time - Kitchener, ON
Kitchener, ON, CA
2d ago

LifeLabs is the largest community diagnostics laboratory in Canada, serving the healthcare needs of Canadians for over 50 years.

Our team members are truly centred around our customers, and we know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us.

At LifeLabs, the passion and commitment of over 6,000 diverse and innovative team members unites and motivates us to ensure our customers receive high quality tests and results that they can trust.

Agile, customer-centred, caring and teamwork : we live these values every day in what we do to support our customers and healthcare providers, driving forward our vision of empowering a healthier you .

Make a difference join the LifeLabs team today!

At LifeLabs, we are focused on our vision of building a healthier Canada! We are the largest community diagnostics laboratory in Canada with over 350 collection centres, 16 laboratories and service over 20 million patients each year.

Caring, Agile, Customer Driven, One Team - We live our values every day in what we do to help our patients and healthcare providers.

With over 5,700 employees, we all make a difference and that’s why our people are so important to us.

This is an exciting time to grow your career with us and support numerous business initiatives, innovations, best practice and business development opportunities.


PSC Reception Clerk Reporting to the Supervisor, Client Services is responsible for supporting customer self-serve enablement and screen customers, clerical work and organization of various office duties.

This position will be the first point of contact for customers and will be welcoming and ensure a positive experience, whether the interaction occurs in person or over the telephone.

Behave as brand ambassadors represent the best version of LifeLabs authentically. The term of this position may vary between 3 to 6 months depending on the requirment.


  • Welcome customers with undivided attention and make them feel safe.
  • Screen customers and manage long line ups outside the centre to ensure social distancing and other COVID prevention etiquette is being met.
  • Promote SMS and demonstrate functionality to customers.
  • Support confidentiality in all areas of our related work.
  • Represent LifeLabs in a professional and positive manner.
  • Ensures a safe, comfortable, efficient and personalized experience while visiting our LifeLabs locations.
  • Receive patient drop offs.
  • Filing and faxing as required.
  • Other duties as required.
  • Job Requirements :

  • Minimum Education : High School Diploma or equivalent.
  • Excellent communication and interpersonal skills
  • Available to work Monday to Saturday; shifts may vary from morning, afternoon and evening based on requirements
  • Excellent computer skills Word, Outlook
  • Ability to work independently and as part of a team
  • Ability to relate positively to customers
  • Ability to wear PPE for extended periods of time
  • Embraces problems with a can-do attitude and calm and measured approach striving to solve and continuously improve.
  • Thrives in dynamic and changing environments
  • Puts safety first, including demonstrating appropriate infection control
  • Appreciates that safety, privacy and security are mandatory for customers and non-negotiable, ensures the customers feel confident we take this seriously.
  • Demonstrates safety first and high quality by complying with all procedures
  • Excels in attention to detail and meeting customer expectations
  • Enjoys caring for people, ensuring they feel valued and has the best experience possible
  • Calm and measured approach to problems as they arrive with a problem solving mindset ensures the issues are acknowledged, addressed and followed up with.
  • Thrives in dynamic work environments; embraces change when it delivers improvements and effortless experience for both the customer and employee;
  • understands customers’ expectations evolve and we must adapt to deliver

  • Well versed with LifeLabs communication channels and stays current with any news and updates.
  • At LifeLabs, we strive to create an inclusive and equitable workplace where our team members and the communities we serve feel accepted, valued, and respected.

    In accordance with LifeLabs’ Accessibility Policy , the Accessibility for Ontarians with Disabilities Act, and the Ontario Human Rights Code, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process.

    For a confidential inquiry or to request an accommodation, please contact your recruiter or email careers .

    LifeLabs is committed to providing a safe environment for our employees, customers, and the communities we serve. We have been a leader throughout the COVID-19 pandemic regarding health and safety measures and have always put our employees and customers at the center of every decision that we make.

    As an organization in the health care sector, we believe the COVID vaccination adds a layer of protection that complements the extensive and necessary health and safety protocols that we have taken to date.

    With this in mind, we currently require all LifeLabs employees, contractors, students and volunteers to be fully vaccinated.

    LifeLabs operates under a distributed workforce model, where employee flexibility is a key priority. Further information will be provided during the interview process on what this means for employees.

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