Retail Manager, Services
Staples
St. Jerome, QC, CA
3d ago

Who we are

Staples Canada is The Working and Learning Company. We aredynamic, inspiring partners to our customers and the communities in which welive.

We look for people who are curious, approachable and passionate, and whoenjoy finding solutions.

If that’s you, let’s work, learn and grow together.

Some of what you do

As the Services Manager, you’reresponsible for enabling our work, learn, and grow culture; for our customersand associates.

  • You are accountable for achieving business results througheffective management and execution of the services areas in the store;
  • cash, print& marketing and technology services. You’re a coaching expert attracting, training, and developing associatesto be dynamic, inspiring partners in all areas of the business.

  • You bringcustomer experience excellence to life at Staples. You and your team find waysto inspire our customers; you build loyalty and trust;
  • and add value to thecustomer in ways that are meaningful to them to help them work, learn, and grow.

  • Maximizes sales growth in theservices area in the store, including cash, print & marketing andtechnology services.
  • Manage the coordination andexecution of services and maximizes department productivity
  • Monitor store-use merchandise.
  • Provide team leadership throughhiring, onboarding, learning & development, and coaching.
  • Provide cash support toassociates at the checkout to ensure a positive customer experience.
  • Ensure general cleanliness fora positive customer and associate experience.
  • Responsible for the safe andproper use of all store equipment.
  • Support loss prevention andcompliance.
  • Qualifications

    Some of what you need

  • 3 years of Retail or Services Managementexperience
  • Proven track record ofachieving customer service excellence and sales results
  • Affinity with technology
  • Be a dynamic, inspiring partnerto our customers and for our associates
  • Curious
  • Approachable
  • Passionate
  • Solutions Finder
  • Please note that candidates who wish to apply for the position will be requested to consent to having a criminal background check conducted on them.
  • Staples is committed to providing accommodation to people with disabilities throughout the job application and interview process to the point of undue hardship.

    If you require an accommodation during the application or interview process, please contact a Customer Care Representative at 1-866-782-7537.

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