Join our team and make a difference! We are passionate about taking care of our customers and ensuring we are there when they need us most.
With over 140 community branches and 2,000 employees, we’re proud to say that BrokerLink has become one of Canada’s largest and most reliable insurance brokerages.
We know how to serve you better because we know where you’re coming from. It’s the personal touch that counts!
The Position :
We have an immediate opening for a VIP Personal Insurance Advisor to join our Personal Insurance team working at our Mayfield Office in Edmonton, Alberta.
To provide front-line customer service of Personal Lines policies and taking responsibility for the service, retention and account development of existing clients, quoting and placing new business as required.
What you will be doing :
Service on-going client needs, advise on insurance matters, conduct needs assessment, recommend solutions, answer inquiries, conduct retention calls and process renewals
Sell new policies / write new business to existing or new VIP customers (High net worth customers, high profile individuals with our group programs, clients linked to significant commercial accounts).
Retain existing book of business
Quoting new business through outbound call initiatives, introductory letters and receive walk-in clients
Contact Underwriters and Adjusters to discuss guidelines and policy
Prepare documentation for insurers, complete applications for clients, issue insurance certificates, process changes and review renewals
Keep current on underwriting rules and workflow processes
Actively participate in training initiatives
Participate in community marketing initiatives
What you bring to the table :
Minimum 1 to 2 years’ experience within the Insurance industry
Level 1 General Insurance License is a must
High School Diploma and / or Post-Secondary Education
2 plus years customer service experience
Excellent customer services skills and adept in conflict resolution
Demonstrated ability to handle multiple priorities successfully
Strong analytical and organizational skills
Excellent verbal and written communication skills
Ability to thrive and be successful in a fast paced environment
Exposure to EPIC is an asset
Proficient in MS Office Word, Excel, Outlook
What’s in it for you :
Commitment to your growth and development
Flexibility in how and where you work
A competitive compensation package
Flexible health and dental benefits package
An RRSP with a company matching component
A casual dress for your day’ environment
Be a part of a company that is one of Canada’s best employers (Named by Kincentric in 2019)