Bilingual Opportunities
Canon
Brampton, ON
18d ago

We're looking for YOU - a customer service and relationship building enthusiatist who thrives in fast paced environments, is detailed oriented and can deliver results for specific deadlines.

We currently have various Bilingual (English-French) opportunities available for you to utilize your customer service and techincial skills :

  • Bilingual Technical Support Representative
  • Bilingual Customer Service Representative
  • Provide telephone and email support to consumers
  • Effectively diagnose and define consumer product problems via telephone and email
  • Assist customer with step-by-step problem resolution
  • Offer pre-sales assistance when applicable
  • Answer telephone inquiries daily ensuring various key performance metrics such as Call
  • Handle Time and Abandon rates to name a few are met
  • Enter all telephone customer inquiries into CRM database
  • Complete all telephone inquiries according to established quality assurance guidelines
  • Build and maintain good working relationships with internal and external customers / partners and ensure a shared commitment to the company's purpose, plans, processes and vision
  • Build and maintain good working relationships with internal and external customers / partners and ensure a shared commitment to the company's purpose, plans, processes and vision
  • Ensure rates applicable and commitments pertaining to cost are controlled
  • Ensure that orders are processed in a timely fashion so that Canon can reduce rush delivery costs
  • Demonstrate control of orders and cut offs to ensure cost effectiveness and high service levels for the various business units
  • Maintain updated policies and procedures which must focus on minimizing costs while maximizing deliverables to the customer (internal and external)
  • Conduct daily work in SOX compliant manner and compile KPI statistics to monitor and report on performance
  • Coordinate order activities with Canon warehouses collaboratively with other departments
  • Monitor and process orders in a timely fashion, resolve any issues and expedite / arrange solutions if necessary
  • High School Diploma
  • 1-2 years of relevant work experience - Customer Service, Warehouse Administration, Dispatch, Logistics, etc.
  • Fluently Bilingual in English and French If you'd like to be a part of one of the world’s most recognized and prestigious companies -

    apply today and let us know on your resume which of the above jobs you're interested in hearing more about! Come and join our team and reap the rewards as we work to take Canon to the next level! We offer competitive compensation, comprehensive benefits, exceptional growth potential and stability, all within a casual and professional work environment.

    While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment.

    Since 1973, Canon Canada has been the leading provider of consumer, business, professional and medical digital imaging innovation.

    Technology continuously changes, but our vision and commitment to delivering exceptional solutions and great customer experiences never does.

    Headquartered in Brampton, Ontario, with 12 additional offices across the country, Canon is the preferred choice for technology and services that enhance the lives of people and drive business performance.

    We are committed to the highest level of customer satisfaction and loyalty, and provide 100% Canadian-based service and support for every product we distribute.

    Every day our team comes to work excited to tackle real-world challenges, conceive new ideas and develop groundbreaking, innovative solutions to make a difference for our customers, our business partners, our colleagues and our company.

    We’re proud of the difference we make for our customers and our business partners, and in the communities where we live and work.

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