Intermediate Application Support Analyst
1d ago


Functional Responsibilities :

  • Design, document and develop front line support tools for the Global Futures Production Services team with a focus on start-
  • up and checkout scripts.

  • Management of working relationships with external clients.
  • Influence the enhancement of the FUTURES trading and Clearing services applications
  • Influence decisions on batch restructuring and system stability through sharing personal experience and views on architecture design.
  • Monitor allocation management and FIX messaging for FUTURES trades while interacting with back office & global exchanges.
  • Support trade management services ensuring that allocations are processed correctly.
  • Create and customize environment metric monitor through Visual Basic macros.
  • Continuously document all environmental procedures and layouts.
  • Investigate level 2 / 3 issues and pursue rapid repair in accordance with business objectives for break fix items.
  • Investigate logs and stored procedures when investigating issues.
  • Ensure development code is performing as expected and look for bugs to minimize possible outage impact.
  • Provide escalation and detailed reports on daily / weekly issues.


    Application Support Experience :

    Knowledge of Trading / Front office and reporting systems in FX, Rates, Equity or futures business units specifically systems like FIDESSA, AUTOBAHN or equivalents.

    Or Knowledge on Back office systems like Stream GMI, Clearvision or other equivalent clearing / post trade derivatives systems.

    Citi Canada is an equal opportunity employer. Accordingly, we will make accommodations to respond to the needs of people with disabilities (including, without limitation, physical and mental health disabilities) during the recruitment process and otherwise in accordance with law.

    Individuals who view themselves as Aboriginals, members of visible minority or racialized communities, and people with disabilities are encouraged to apply.

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