Parts Manager London, Ontario
Cervus Equipment
London, ON
1d ago

What does this role look like to you?

  • Provide leadership to the store Parts Department and maintain positive employee morale
  • Develop and maintain effective Parts Department processes to ensure internal and external customer satisfaction
  • Ensure customer satisfaction by handling customer issues or complaints
  • Monitoring performance of the department, efficient workflow and parts are being ordered in a timely matter
  • Participate in annual budgeting and business planning processes
  • Managing department costs for labour, adequate staffing levels, proper inventory levels and turn rates
  • Tracking employee satisfaction to determine any areas of improvement required and to verify that we are delivering exceptional service to our customers
  • Implementing and executing Cervus’ Parts processes and procedures including the security and accounting of inventories
  • Ensure all business transactions are conducted to the highest ethical standards
  • Understand and ensure all proper safety procedures are being employed
  • Collaborating with the Branch Manager to improve and grow the parts department
  • What are we looking for?

  • Minimum 5 + years of experience as a Parts Manage r in equipment dealership parts operation with a strong leadership aptitude
  • Basic understanding of financial principles relative to Parts Department operations
  • Basic understanding of inventory control principles relative to Parts Department operations
  • Ability to analyze and interpret internal reports
  • Familiarity with budgets would be a plus and achieving or exceeding budgets
  • Strong computer knowledge
  • Strong parts experience and knowledge
  • Focused and attention to detail
  • Excellent personal skills with both customers and employees
  • Strong Customer Service focus
  • What’s in it for you?

  • Competitive salary
  • Industry leading benefits (Health, Vision, Dental, Life Insurance)
  • Great working environment
  • Competitive, location specific compensation
  • Employee stock purchase program with employer matching
  • Advancement Opportunities within the Organization as we grow
  • Ongoing Training & Development
  • Boot & Prescription Safety glasses Allowances
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