Application and Support Consultant EN-FR
Mississauga, CA
1d ago

Job Summary

Provide information concerning products, applications, and problem diagnosis to sales representatives and customers. Conduct product application testing and troubleshooting on customers' applications.

Orchestrate product-related trainings for the purpose of maximizing sales. Possess strong communication skill including active listening.

Demonstrate excellent prioritization as well as customer service.

Principal duties and tasks

  • Receive phone calls or emails from sales reps and customers and answer inquiries concerning product capabilities, specifications, and applications
  • Analyze and troubleshoot customer issues via phone or email
  • Research and analyze competitive information pertaining to the company's products
  • Conduct product application testing for sales reps and customers
  • Create and update manuals for product training and product demonstration for sales reps
  • Plan, design, develop, and conduct trainings on products, applications, and competitive information for salespeople including both new hires and incumbents
  • Develop, update, and disseminate key sales enhancement product information via company intranet and / or electronic newsletters
  • Coordinate with the parent company in Japan on new product release and other pertinent tasks such as product literature development
  • Travel to sales offices and / or training seminars
  • May assist sales reps with on-site presentations to customers, as needed
  • Proactively identify areas to improve department operation efficiency and initiate projects to achieve such improvements
  • Understand and observe company / department policies and procedures
  • Assists office administrator for quotation and order entry
  • Other duties or projects, as assigned
  • Qualifications

  • Ability to organize and prioritize tasks, activities, and projects for timely completion
  • Active listening skill
  • Analytical skill to identify the underlying principles, reasons, or facts by breaking down information or data into separate parts
  • Ability to establish and maintain pleasant interpersonal relationships primarily over the phone and emails
  • Ability to communicate complex ideas in a simplified fashion
  • High degree of service orientation to actively look for ways to help people
  • Problem solving skill identify complex problems and review related information to develop and evaluate options and implement solutions
  • Requirements :

  • Bachelor's degree in an engineering discipline (ie. Automotive, Mechanical / Electrical Engineer) and / or 1+ year of experience in industrial automation or quality control field preferred.
  • Candidates with a business related degree would also be considered

  • Bilingualism (French / English) is mandatory for this role
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