Amazon is seeking a delivery-oriented Senior Regional Talent Supply Chain Engagement Leader to join our Workforce Staffing team.
This role will focus on providing our candidates with the same amazing experience that our customers have come to expect from Amazon.
com. The Senior Regional Talent Supply Chain Engagement Leader will focus in the areas of community engagement, candidate experience, placement, process improvement, strategy development and will lead a team of Engagement Managers, Engagement Team Leads, and Engagement Coordinators.
They will foster a collaborative team environment and a strong service oriented culture that ensures delivery of efficient, effective, quality driven service to internal customers and meets service level agreements.
They thrive in an innovative, fast-paced environment, can roll up their sleeves, work hard, have fun, and get the job done.
The best candidates will draw on extensive knowledge of staffing and functional and forging dynamic relationships with business partners.
They have a reputation for being exceptional at candidate optimization, stakeholder management, and organization, possess strong verbal and written communication skills, have an ability to prioritize their time, demonstrate pushback and a sense of urgency, and understand the value of providing amazing customer service.
This role will manage a team of direct reports across 90-100 Amazon facilities delivering about 53,000 hires per year. Core Responsibilities : 1.
Leads staffing team execution across multiple nodes in the expansion and continuous improvement of Amazon’s North American Workforce Staffing organization 2.
Anticipates future business needs and identifies investments needed, and builds the infrastructure to ensure optimization capability is geared toward (or even ahead of) business demand 3.
Improves candidate experience - represents company and candidate interests, monitors SLAs, provides ongoing feedback, and address service issues 4.
Drives staffing Best Practices with respect to improvement of work methods and standards 5. Understands the Amazon employment value proposition and uses that data to develop workforce planning initiatives 6.
Sets KPI’s benchmarks, metrics, and understands how to prioritize to meet and exceed all business SLAs 7. Evolves and implements cross-
functional staffing solutions to support new business models 8. Leads and drives projects with increasing scale and complexity Manages programs through completion.
9. Executes corporate-wide initiatives defines project plans, assembles resources, manages implementation activities, and develops all processes associated with rollout and ongoing support 10.
Leads resource planning in accordance to Amazon’s budgeting and planning cycles. 11. Improves candidate experience - represents company and candidate interests, monitors SLAs, provides ongoing feedback, and addresses service issues.
Brings clarity and drives decisions on issues that are highly complex and / or impacting multiple business lines 12. Handles issue resolution, prioritization, and escalations autonomously 13.
Makes recommendations to key stakeholders on building appropriate systems, processes, and reports and Influences stakeholders as it relates to WFS strategies Expected Deliverables : · Management and ownership of cost per hire through oversight of labor, advertising and other talent acquisition costs · Management of the talent supply chain utilizing lean methodology · Management of candidate cycle time, conversion rates and applicant funnel metrics to benchmark or above · Ongoing consultation and guidance to finance and operations to optimize labor acquisition strategy · Increasing influence and demonstrated return on investment from community engagement strategies · Meet or exceed associate experience service levels and KPI’s measured by hiring activity results and defect reduction · Deliver Monthly business reviews to measure stakeholder engagement and satisfaction · Growth of team’s core and advanced skills sets measured by progression in their career path Critical Leadership Principles : · Deliver Results, Think Big, Hire and Develop the Best, Are Right A Lot, Insist on the Highest Standards
level leadership · Proven experience in establishing partnership with senior business leaders to develop and lead the continuous improvement strategy across multiple sites · Experience managing and prioritizing multiple sites, projects and relationships · Possess the skills necessary to lead field teams in their ability to develop and execute daily, weekly, and monthly action plans · Collaborate and communicate with business leaders on best practices, internal and external benchmarking, workforce acquisition data and program development · Ability to develop and implement operational processes and procedures across geographically distributed teams · Must have working knowledge of labor and employment laws · Ability to meet tight deadlines and prioritize workloads · Possess excellent problem solving, organizational, interpersonal and motivational skills · Ability to handle confidential and sensitive information with discretion · Experience identifying and resolving issues independently, will take initiative even under unfamiliar or ambiguous circumstances · Solid sense of accountability and sound personal judgment · Excellent customer service and bias for action · Relentless focus on customer experience · Candidates must be flexible to work weekends and / or overnight shifts · Travel up to 75% required
listening-writing skills, attention to details, proactive self-starter · Ability to work successfully in a dynamic, ambiguous environment · Ability to develop new ideas and creative solutions · Exceptional influencing and leadership skillsAmazon is an Equal Opportunity-
Affirmative Action Employer - Female / Minority / Disability / Veteran / Gender Identity / Sexual Orientation