Customer Service Representative
Xylem
Guelph, ON
2d ago

Xylem ˈzīləm

  • 1) The tissue in plants that brings water upward from the roots;
  • 2) a leading global water technology company.

    If you are excited and passionate about helping us solve water, we want to hear from you!

    The Role : The Customer Service Representative performs customer service duties in support of field sales efforts while managing multiple priorities.

    Excellent communication, interpersonal skills and attention to detail are required in order to communicate with internal and external customers in a competent and professional manner while ensuring accurate order entry.

    Essential Duties / Principal Responsibilities :

  • Process all customer orders in the assigned area or for the assigned product line(s).
  • Answer software inquiries relating to product selection and updates
  • Answer all customer inquires for pricing and delivery information.
  • Issue RMA's to customers that need to return items.
  • Make warranty / repair / replace decisions or refer to appropriate person if unsure. Authorizes repair centers for warranty repair up to the value of the item.
  • Issue credit memos as required.

  • Communicate new product information to the customers.
  • Communicate any pertinent customer information to the sales reps.
  • Sell additional products to customers when they are on the phone.
  • Perform telemarketing functions as required.
  • Responsible for first attempt for "Get Paid" program resolution.
  • Open and update customer master records.
  • Communicate accurate customer pricing information.
  • Release pick lists to shipping for on-time delivery.
  • Determine best shipping method for order based on service and price.
  • Perform back up duties for absent CSR's as applicable.
  • Other duties as assigned
  • Minimum Qualifications : Education, Experience, Skills, Abilities, License / Certification :

  • High school diploma or experience
  • Minimum one year experience in a similar position.
  • Excellent computer skills, including, but not limited to Microsoft Word, Excel, Outlook, and Powerpoint and preferably prior experience with BPCS software.
  • Excellent written and oral communication skills, including the ability to demonstrate courtesy and tact when dealing with customers and co-workers.
  • Previous general support of industrial products or applications
  • Physical Demands :

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

  • Regularly required to sit or stand, reach, bend and move about the facility
  • Work Environment :

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

  • Office : Standard office equipment; work usually performed in an office setting free from any disagreeable elements.
  • Standard weekly job hours : 40 hours
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