Sales Support Senior Associate
SonicWall
Ottawa, CA
2d ago

Ready to do your part in the cyber arms race? SonicWall offers fun, high-energy work environments at the leading edge of technology, networking and cybersecurity.

Whether you’re in sales, marketing, engineering, product management, technical support or finance, you’ll have real opportunities to help protect more than 500,000 organizations across the globe.

If you’re ready for a career that can impact change and not just another job join one of committed and enthusiastic SonicWall teams in offices around the world.

The primary role of the Sales Support Senior Associate is to support the sales organization from an administrative perspective to help reduce sales involvement in non-revenue generating tasks or projects.

This position provides an important bridge between Sales, SonicWall partners and other SonicWall operational teams and plays a key role in ensuring smooth operations.

Our ideal candidate is goal-oriented, pays attention to detail and conducts professional communications. If you have exceptional organizational skills and draw energy from being part of a dynamic team, we would like to meet you.

Sales Support Responsibilities :

Sales support for North American Sales team Field & Inside Teams

Become an expert in our sales strategy and internal processes

Monitor a shared mailbox with incoming requests

Salesforce.com Administration

Process special pricing requests (SPR)

Process customer service tickets

Order tracking hardware drop ships, keys, etc.

Process document creation

Project Management

Have to be willing to work non-standard hours - servicing customers in different time zones and position requires working additional hours at month end, quarter end, year end

Sales Support Qualifications :

1+ years of business experience in an administration, customer facing role, or sales operations function

Strong analytical, organizational and time management skills

Proficiency in Microsoft Office applications

Excellent interpersonal skills to effectively communicate with the SonicWall Sales team, partners and other internal departments within SonicWall

High level of attention to detail for data entry operations

Proven ability to prioritize and meet deadlines while providing exceptional customer service

An understanding of sales principles and customer service techniques

Salesforce.com experience is a bonus

SonicWall provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

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